Job Description

Introduction

The Jim Pattison Auto Group is seeking a personable, thoughtful, and tech-savvy Service Advisor to be the welcoming face of the Service Department at our Volvo Surrey dealership. As the primary point of contact for Service customers, you’ll play a key role in creating a positive and enjoyable experience.

You’ll take pride in delivering exceptional service, staying organized, and ensuring every interaction reflects our strong commitment to our customers.

Schedule: This is a full-time, permanent role of 40 hours per week. The regularly scheduled hours will be from Tuesday to Saturdays from 8:30AM to 5:00 PM.

Pay Range: $60,000 – $85,000 annually, based on performance. This position offers a competitive base salary plus performance-based commission tied to service department profitability. Strong-performing Service Advisors have the opportunity to earn $85,000+ annually.

This role reports to the Fixed Operations Manager of the dealership.

About Us

A division of the Jim Pattison Group, the Jim Pattison Auto Group was founded in 1961 by Jimmy Pattison, when he purchased a GM franchise. Today, the Jim Pattison Auto Group encompasses 28 locations across Western Canada, representing 16 automotive brands.

Customer satisfaction is our priority and it’s accomplished through the strength of our employees. Learn more about us here: https://www.jpautogroup.com/dealership/about.htm

A Day in the Life

• Greet Service customers and ensure the customer’s needs are fully understood
• Promptly and professionally answer incoming calls to the Service department
• Accurately document all vehicle concerns onto Repair Orders and sell repairs and services to customers based on their needs
• Prepare accurate quotes for recommended services and obtain customer approvals for repairs
• Act as the liaison between the customer, the parts department, and the Automotive Technicians
• Ensure customers are kept informed about the status of their vehicle, any additional recommended repairs that may be found, and wait times
• Manage customer complaints respectfully and promptly; escalate concerns when appropriate
• Conduct vehicle inspection walk-arounds before and after service appointments
• Maintain a tidy, presentable workspace
• Ensure a high degree of confidentiality with company and customer information
• Participate in maintaining a supportive and engaging working environment
• Other administrative duties as assigned

What We’re Looking For

• A valid BC Driver’s license is required, including a satisfactory Driver’s Abstract report
• Previous experience in the automotive industry as a Service Advisor is preferred, with experience with CDK One-Eighty software considered an asset
• Previous, related experience in a customer-facing role would be considered an asset
• Proficiency with Microsoft Office (Word, Excel, Outlook)
• Strong customer-service skills with a friendly, approachable attitude
• Good data entry skills, with strong accuracy
• Detail-oriented, with the ability to multi-task and prioritize responsibilities
• Ability to stay calm and focused in a face-paced environment
• Reliable, punctual, and dependable
• Good written and spoken communication skills
• Ability to work in close proximity to a noisy automotive shop
• Ability to periodically work outdoors during the day to complete vehicle inspections, with exposure to various weather conditions including sun, rain, wind, snow, heat, and cold

What We Offer

• Competitive wages
• Comprehensive benefits package, including health, dental, and insurance
• Flexible schedules
• Unlimited opportunities for advancement, growth, and development
• Manufacturer led training opportunities
• Access to exclusive corporate discount programs
• Recognition and rewards programs
• A great team atmosphere and a positive, supportive working environment

How to Apply

If this sounds like a great fit, please apply with your resume today!

Visit our Careers Page to explore more opportunities: https://www.jpautogroup.com/careers/

This role requires successful candidates to complete a satisfactory Criminal Record Check and submit a satisfactory Driver’s Abstract.

We thank all applicants for their interest; however, only those selected for interviews will be contacted.

We are an equal opportunity employer and are committed to creating an inclusive and accessible workplace. We welcome applicants from all backgrounds and experiences. If you require any accommodations during the recruitment process, please contact us at careers@jpautogroup.com.