Job Description

High-Volume Service Advisor Opportunity

Larson Volkswagen of Tacoma is hiring a Service Advisor for a busy, high-traffic service drive with consistent customer flow and strong earning potential.

This is a performance-based role where income is driven by customer interaction, service recommendations, and CSI performance.

What You Can Expect

• $61,000 – $100,000 annual earning potential (performance-based)
• Commission-based pay plan tied to RO parts & labor and CSI
• Commission Pay Plan:
  • 4.75% of RO parts & labor (CSI below zone)
  • 5.25% (CSI above zone)
  • 5.5% (Top 10% CSI)
• Busy service drive with steady customer traffic
• Experienced technicians and support staff
• Career growth into senior advisor or management roles

What You Will Do

• Greet customers and write repair orders
• Present maintenance and repair recommendations
• Communicate with technicians to manage workflow
• Provide updates and manage customer expectations
• Follow up on service progress and completion
• Handle multiple customers and RO’s daily

What We’re Looking For

• Service advisor or customer-facing experience preferred
• Strong communication and organizational skills
• Comfortable in a fast-paced environment
• Ability to recommend services confidently
• Dependable and team-oriented

Why This Role Works

• High traffic service drive = earning opportunity
• CSI-basedpay rewards performance
• Establisheddealership with repeat customers

Benefits and Perks

• Medical coverage with a $0-cost plan option for employees
• Optional Vision & Dental Insurance
• Company-Paid Life ($10,000) & AD&D ($40,000) Insurance
• Supplemental Life & AD&D, Long-Term Disability, Accident, Hospital Indemnity, and Pet Insurance
• Employee Assistance Program (EAP) – confidential, no-cost support
• KOFE Financial Wellness Program with budgeting and personal finance tools
• 401(k) with company match (eligible after 60 days)
• Paid Time Off (accrual begins on day one, usable after 90 days)
• Six paid holidays per year (hourly employees)
• Employee Vehicle Purchase Program – exclusive pricing across Larson brands

At Larson, we believe everyone deserves to feel respected, valued, and included.
We’re committed to creating a workplace where every team member has the opportunity to grow and thrive. Our decisions are made with fairness and integrity, and we proudly provide equal employment opportunities to all qualified candidates and employees. We take responsibility for fostering an environment where everyone feels welcome and supported—because that’s what family means to us.

Apply Today

We are actively hiring and scheduling interviews immediately.

Requirements

• Provide above average Customer Service.
• Automotive dealership experience preferred, but not necessary.
• Ability to properly handle potentially stressful situations.
• Friendly, courteous, professional with a "team player" attitude.
• Self-motivated to work independently as well as part of a team.
• Ability to take direction well.
• Clear and concise communication skills
• Highly organized

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.