Job Description

Service Advisor | Up to $26/HR + Great Benefits | Mon–Fri - 2395

Company: Lakeshore Tire & Auto Service
Location: Charlevoix, MI

Looking for a Service Advisor Role Where People Come First?

If you're someone who enjoys helping customers, keeping a busy shop organized, and working alongside a great team, this opportunity is for you.

We're looking for a customer-focused Service Advisor to join our growing shop in Charlevoix, MI If you can build trust with customers, communicate effectively with technicians, and keep the service drive running smoothly, you'll be an important part of our team's success.

What We Offer!

• $20–$26/hour based on experience
• Monday–Friday schedule
• No weekends
• Dental Insurance
• Vision Insurance
• Paid Time Off
• Paid Holidays
• Growing, team-oriented shop
• Opportunity for long-term career growth

How to Apply (Important)

We move fast — and so should you.

Step 1: Apply

Step 2: Complete a quick phone interview with our AI assistant "Paige" (takes about 10 minutes)

After you apply, you'll receive an automated text message with a phone number you can call at your convenience to complete the interview. Candidates who complete the Paige interview get priority.

About the Shop

We're a growing independent repair shop that believes great customer service is just as important as quality repairs. Our team works together to create a positive experience for every customer, and we value employees who communicate well, support one another, and take pride in their work. If you're looking for a stable Monday–Friday schedule and a workplace where your contributions are appreciated, you'll fit right in.

What You'll Do

• Greet customers and assist with their automotive needs
• Provide accurate estimates and explain repairs clearly
• Listen to customer concerns and accurately document repair needs
• Communicate with technicians regarding vehicle inspections and repairs to ensure quality service
• Coordinate parts ordering and repair timelines
• Keep repair orders organized from check-in through vehicle delivery
• Build lasting relationships and keep customers coming back

What We're Looking For

• Previous Service Advisor experience is preferred
• Excellent customer service and communication skills
• Professional appearance and demeanor
• Ability to multitask in a fast-paced environment
• Strong organizational and follow-up skills
• Comfortable communicating with both customers and technicians
• Automotive technician experience is a strong plus

Why You'll Love This Opportunity

• Monday–Friday schedule with no weekends
• Competitive hourly pay based on experience
• Supportive team environment
• Opportunity to grow with a shop that's investing in its future
• Your customer service skills and automotive knowledge will make a real impact every day

Benefits

• Dental Insurance
• Vision Insurance
• Paid Time Off
• Paid Holidays

Additional Requirements

Some positions may require a valid driver's license, motor vehicle record review, background screening, drug or alcohol screening, or other job-related pre-employment requirements based on the duties of the position, the client's lawful requirements, and applicable law. Any screening will be conducted at the legally permitted stage and in accordance with applicable federal, state, and local law. Qualified applicants, including those with criminal histories, will be considered in accordance with applicable law.