Job Description

Looking to accelerate your career? Fountain Tire Thunder Bay is looking for a Service Advisor to join the team!

What are we looking for?

• Experience in the automotive repair industry or tire industry is an asset
• Effective listening skills with the ability to identify customer needs and provide recommendations
• Working knowledge of passenger, light truck tires, specialty tires, commercial, OTR, industrial tires and mechanical services.
• Must possess a valid driver’s license and be able to provide a satisfactory passenger or commercial Driver’s Abstract
• Excellent customer service and a great attitude are a must
• A team player who takes pride in their work

What can Fountain Tire Offer you?

• Competitive wages: $20 to $25 per hour
• Health, dental, and vision benefit programs for you and your family
• RRSP program with company matching to help you reach your financial goals
• We will develop your skills and certifications with our excellent training program & opportunity for advancement
• The opportunity to work with an excellent team and great customers
• Regular day shifts
• Great discounts for you and your family on tires, parts, and mechanical services

What each day will bring:

• Creating work orders and arranging bookings and communicating them to the technicians
• Provide service quotes and receive customer authorization for work to be performed on vehicles, finalize sales, and complete customer follow up.
• Provide proactive calls to customers to determine their satisfaction level with the service they have received
• Recommend tire service, specialty tire service, wheel and mechanical service to customers
• Ensure that all products are billed accurately to the customer and process all necessary information in the computer system.
• Keep promotional material updated in the showroom.
• Participate in all safety initiatives, as required or assigned, to guarantee safety at Fountain Tire including customers and staff, on the road, site or field.
• Complete assigned e-learning and safety courses and adhering to standards and policies as described in learning modules.
• Assist in inventory management through documentation processes and annual inventory counts

At Fountain Tire, you’d have a great place to work! If you are interested apply in-store (788 Central Ave) or online today!

We use automated technology-assisted tools to help streamline our hiring process. These tools operate under strict privacy and fairness standards, as permitted under Ontario Employment Standards Act 2000. Final decisions are always made by our hiring teams.