Job Description

At Steele Auto Group, work is more than a job. It is a chance to inspire positive impact through every interaction, every vehicle, every journey. Our people are at the heart of it all, because everything we do is driven by you. Your passion. Your purpose. Your potential.

Steele Ford Lincoln is seeking a Service Advisor Team Lead to join our team!

Lead the Front Line of Customer Experience at Steele Ford Lincoln

At Steele Ford Lincoln, we're looking for more than an experienced service advisor; we're searching for a leader who is ready to elevate an already high-performing team. If you've mastered the advisor role, enjoy coaching others, thrive on delivering exceptional customer experiences, and are ready to influence the success of an entire department, this is your opportunity to take the next step in your leadership career.

As our Service Advisor Team Lead, you'll continue serving customers while mentoring and supporting the team that delivers one of the most important experiences in our dealership.

Competitive Compensation – Base salary plus a performance-based bonus structure that rewards your achievements.

Why This Opportunity Stands Out

This is more than a service advisor position.

It's an opportunity to:

• Lead and coach a talented customer-facing service team.
• Work alongside an experienced Service Manager and dealership leadership.
• Influence department performance and customer satisfaction.
• Build your leadership skills while continuing to grow your automotive career.
• Play a key role in one of Atlantic Canada's leading Ford and Lincoln dealerships.

What You'll Do

As our Service Advisor Team Lead, you'll combine hands-on customer service with leadership responsibilities that help drive the department forward.

You'll:

• Deliver exceptional service experiences while managing your own customer portfolio.
• Coach and mentor Service Advisors, Valets, Dispatch, Warranty, Lincoln Concierge, and Service Videography teams.
• Champion Ford's "Fix It Right the First Time" philosophy.
• Help maintain industry-leading Customer Experience (CSI/CXI) performance.
• Monitor key service department KPIs and identify coaching opportunities.
• Support advisor development through ongoing feedback and training.
• Collaborate with Parts, Warranty, Dispatch, and Technician teams to ensure seamless operations.
• Assist with scheduling, workflow optimization, and improving overall shop efficiency.
• Help grow fleet and commercial service relationships.
• Foster a culture built on accountability, teamwork, professionalism, and continuous improvement.

Who We're Looking For

You're someone who naturally earns the respect of your peers and enjoys helping others succeed.

You'll be successful if you have:

• 3–5 years of dealership Service Advisor experience.
• Leadership, mentoring, coaching, or supervisory experience (preferred).
• A passion for delivering exceptional customer experiences.
• Strong knowledge of dealership fixed operations.
• Experience working with dealership management systems such as PBS.
• Excellent communication and conflict resolution skills.
• Strong organizational skills with the ability to manage multiple priorities.
• A continuous improvement mindset and desire to help others grow.

Ford or Lincoln dealership experience is considered a strong asset.

What Success Looks Like

In this role, success isn't measured by individual performance alone.

It's reflected in:

• Industry-leading customer satisfaction scores.
• A confident, engaged, and high-performing advisor team.
• Strong departmental productivity and efficiency.
• Improved advisor development and coaching.
• Operational excellence across the service department.
• Customers who trust Steele Ford Lincoln with every visit.

Why You will Love Working with Steele Auto Group:

At Steele Auto Group, you are not just joining a company; you are joining a community where you will be empowered to exceed expectations and develop your full potential.

We believe in rewarding hard work and supporting every part of your journey. That is why our Total Rewards package is built to help you thrive, physically, financially, and emotionally. Depending on your role and employment type (full-time, part-time, or term), eligible employees can look forward to, some or, all the following:

• 100% Matched Retirement Savings Plan – Put your future at ease with our employer-matched RSP plan, with a maximum of 4% after just 3 months and a maximum of 5% after 5 years!
• Flexible Health & Dental Plans – Choose from six cost-shared plans tailored to your lifestyle. Affordable, dependable coverage for the people who matter most. Enjoy peace of mind knowing you and your family are covered.
• Mental Health & Wellness Support – 24/7 confidential support for you and your family through EFAP.
• Employee Discounts – On vehicle purchases, parts, and service at any of our locations.
• Work Boot Reimbursement – Reimbursement immediately, no waiting required!
• Access to Steele University – you will get engaging, role-specific training, learn anytime anywhere, track your progress, and earn rewards as you grow your skills!

While we make every effort to post our rates accurately, some websites may display salary estimates for this position without our involvement. These figures are generated independently for general comparison and are not provided or verified by Steele Auto Group. We look forward to discussing accurate, role-specific compensation details with candidates selected to move forward in the recruitment process.

Steele Auto Group is committed to creating a workplace where your talents are recognized, your growth is championed, and your potential is limitless. We invest in our people, promote from within, and foster a fair, inclusive, and opportunity-rich environment. As part of this commitment, we ensure that every candidate feels valued and supported throughout the recruitment process. If you are contacted for an interview and require accommodation, please let us know. We are here to support you in every step of the way.

Apply now and start driving your career forward with a team that has your back!

Learn more about us at www.steeleauto.com

Applying is as easy as 1, 2, 3:

1. Click the link to apply, Steele Auto Group Careers
2. Sign in (top right corner) and create your profile,
3. Upload your resume

In 2 minutes the Steele Auto Group career world is right at your fingertips!

**If you are an employee of Steele Auto Group, please apply through the careers page to ensure you are flagged as an internal applicant.

We cannot wait to meet YOU!

AI Disclosure Statement: At Steele Auto Group, people always come first, even in our hiring process. We do not rely on AI or automated tools to screen candidates. Every application is personally reviewed by real people who take the time to understand each individual’s experience, skills, and potential. Your application matters, because we value the person behind it.