Job Description

Join Our Adventure as a Service Advisor!

Are you passionate about delivering exceptional customer service and helping customers get their RVs looking and performing their best? Join Fraserway RV as a Service Advisor in our Paint & Body Department This is a regular, full-time position where you will guide customers through their repair journey from check-in to completion.

You will greet customers, review repair needs, schedule work, create accurate documentation, and ensure every customer receives the high-quality care Fraserway RV is known for. If you enjoy a fast-paced environment, teamwork, and staying organized, this role is an excellent fit.

Core Competencies

• Accountability
• Adaptability
• Communication
• Planning and Organizing
• Service Orientation

What You'll Do:
As a Service Advisor, you will be the first point of contact for our customers seeking service, maintenance, and repair for their RVs., ensuring they receive top-notch service from start to finish. Your key responsibilities include:

• Greet customers and review Paint and Body repair needs
• Schedule appointments using our Appointment Scheduler
• Create and manage accurate work orders and technician time entries
• Provide updates to customers throughout the repair process
• Communicate with insurance companies and adjusters on claims
• Collaborate closely with technicians and Warranty Advisors
• Perform quality control checks before releasing repaired units
• Ensure accurate billing and promptly close work orders
• Schedule Active Delivery appointments for completed work
• Prepare Paint and Body service estimates
• Process payments and balance the department cash float
• Complete Batch Out (daily accounting cash-out)
• Create and update customer electronic profiles
• Monitor open work orders and aged receivables to support KPIs
• Maintain filing systems, order forms, and restock supplies
• Support general administrative duties and assist the Manager as needed

What We're Looking For:
While experience in the RV or automotive industry is a plus, we value skills and personality above all. We're looking for someone who:

• High school diploma or GED

• Service writer or customer service training (asset)

• Minimum 1 year in customer service or sales

• Strong customer service skills with the ability to troubleshoot

• Ability to work well under pressure and handle multiple priorities

• Excellent attention to detail and professionalism

• Strong typing, data entry, and documentation accuracy

• Clear verbal and written communication skills

• Ability to adapt in a fast-paced environment

• Team-oriented mindset with a positive attitude

• Valid driver's license (manual transmission ability an asset)

• Previous industry experience an advantage

Qualifications:

• High school diploma or equivalent life experience.
• Experience in customer service or a sales environment (1+ year preferred).
• Valid driver's license and/or reliable transportation to work.
• A strong desire to learn and grow within the RV service industry.

Working Conditions:

• Flexibility to work various shifts, including Saturdays and overtime as needed.
• Physical requirements include standing, bending, and occasional lifting.

Compensation: $23.00–$28.00 per hour, depending on experience and RV industry background.

Why join our team:

Since 1969, Fraserway RV, as a family venture, has been driven by a simple goal - to anticipate, exceed, and earn lifelong trust from our customers. Decades of RVing experience has shaped us to become Canada’s sole coast-to-coast RV Sales & Rentals Dealer and we are looking for the best to join our team for our ongoing growth journey.

We’re proud to have been recognized with the RV Business Top 50 Dealer Award and the exclusive Blue Ribbon Award for excellence in customer care, staff training, marketing, and community service.”

Our Vision

To be Canada’s #1 RV Adventure Company, inspiring individuals and families to fall in love with the RV lifestyle, create lifelong memories, and connect with nature through the joys of RVing.

Our Mission

As a team, we do everything possible to ensure our customers’ RV adventure dreams are realized.

We bring passion, expertise and community commitment to each of our business offerings: Sales, Service, Parts and Rentals. We are proud to serve not only our customers but the communities in which we live and work. Communities are part of our celebrations; we give back a portion from each sale to causes that make a difference and our teams volunteer in building connections that make us stronger.

In addition to becoming part of an exceptional team, we offer:

• Career Growth Opportunities Advance your skills and take your career to new heights.
• Comprehensive Healthcare Benefits Package Enjoy peace of mind with our competitive benefits.
• Employee/Family Bursary Program Support for your continued education.
• Employer-Matched RRSP Program Secure your financial future with our matching program.
• Friendly Work Environment Join an ambitious team that values collaboration.
• Discounts on RV Purchases, Rentals, and Parts Enjoy great savings on our products.

If you're excited for your next adventure and want to want to be part of a team that values top-notch customer service, we want to hear from you!

Please submit your application, including your resume and cover letter. Please note as part of our recruitment process pre-employment background checks will be conducted.

We thank all candidates for applying; however, only those selected for an interview will be contacted.

Don’t just work—thrive with us. Your next adventure starts here!