Job Description

What to Expect

Tesla is seeking a customer-focused Service Advisor to join our world-class service team. In this role, you'll be the primary point of contact for our customers, delivering an exceptional experience while supporting some of the most advanced electric vehicles on the road. If you thrive in a fast-paced environment, enjoy problem-solving, and are passionate about innovative technology, we'd love to hear from you.

What You’ll Do

• Respond to customer enquiries via phone, email and walk-ins with professionalism and urgency
• Return missed calls and emails promptly to ensure no customer is left waiting
• Assess whether issues can be resolved remotely via phone or the Tesla app, escalating to the Service Manager where required
• Accurately log customer concerns and vehicle data into Tesla's internal systems
• Guide customers through repair summaries and process transactions clearly and efficiently
• Provide customers with realistic completion timeframes and proactive updates throughout the service process
• Coordinate vehicle delivery or collection to suit each customer's needs
• Follow up post-service to confirm customer satisfaction and address any outstanding concerns

What You’ll Bring

• Strong attention to detail with the ability to follow both verbal and written instructions
• Genuine interest in electric vehicles and emerging automotive technologies
• Excellent interpersonal skills with the ability to build positive relationships with customers and colleagues
• Confident managing multiple priorities, meeting deadlines and maintaining accurate records
• A collaborative team player who contributes to shared goals
• Proficiency in Microsoft Outlook and the broader MS Office suite
• Experience in retail customer service is preferred; automotive experience is a bonus
• Current, valid driver's licence with a clean driving record and a minimum of two years' driving experience

Compensation and Benefits

Benefits

In addition to a competitive compensation package, Tesla Australia & New Zealand is pleased to offer the following benefits for permanent employees:

• Employee Stock Purchase Plan (ESPP) - Purchase Tesla stock twice per year at a 15% discount
• Parental leave (no minimum employment period)
• Miscarriage leave - 10 days
• Employee Vehicle Loan Program
• Novated Leasing (AU only)
• Employee Vehicle Finance program (AU only) - Tesla subsidises your loan interest
• Well-being Fund – An annual allowance of $950 USD for all employees to support their well-being in ways that are meaningful to them
• Health insurance discounts (AU only)
• Bike to work – $10 per day if you cycle to work
• Employee Assistance Program - Free and confidential counselling for all staff and their families
• Annual Flu Vaccines
• Birthday Leave, Cultural Significance Leave and Volunteer Leave

Some eligibility criteria may apply, benefits detailed above are subject to change / withdrawal at Tesla’s discretion with no prior notice.