Job Description

The Jim Pattison Auto Group is seeking an experienced and customer-focused Service Advisor to join our team at Jim Pattison Hyundai Northshore. We are also open to junior candidates with a strong interest in the automotive industry who are eager to learn, develop their skills, and grow within a dealership environment.

As the welcoming face of our Service Department, you’ll be the primary point of contact for our Service customers and play an important role in creating a positive and professional customer experience.

We’re looking for someone who takes pride in delivering exceptional customer service, is organized and detail-oriented, and can confidently guide customers through their vehicle service and repair needs. You’ll work closely with our technicians and Service Team to ensure customers are kept informed and their vehicles are serviced to a high standard.

Schedule: This is a full-time, permanent position offering 40 hours per week. The role requires availability to work weekends based on the dealership’s operating hours.

Pay Range: $43,680 - $65,000 annually, depending on experience.

This role reports to the Parts & Service Manager of the dealership.

A Day in the Life

• Greet Service customers and ensure the customer’s needs are fully understood
• Promptly and professionally answer incoming calls to the Service department
• Accurately document all vehicle concerns onto Repair Orders and sell repairs and services to customers based on their needs
• Prepare accurate quotes for recommended services and obtain customer approvals for repairs
• Act as the liaison between the customer, the parts department, and the Automotive Technicians
• Ensure customers are kept informed about the status of their vehicle, any additional recommended repairs that may be found, and wait times
• Manage customer complaints respectfully and promptly; escalate concerns when appropriate
• Conduct vehicle inspection walk-arounds before and after service appointments
• Maintain a tidy, presentable work space
• Ensure a high degree of confidentiality with company and customer information
• Participate in maintaining a supportive and engaging working environment
• Other administrative duties as assigned

What We’re Looking For

• A valid BC Driver’s license is required, including a satisfactory Driver’s Abstract report
• Previous experience in the automotive industry as a Service Advisor with experience with CDK One-Eighty software considered an asset
• Previous, related experience in a customer-facing role would be considered an asset
• Proficiency with Microsoft Office (Word, Excel, Outlook)
• Strong customer-service skills with a friendly, approachable attitude
• Good data entry skills, with strong accuracy
• Detail-oriented, with the ability to multi-task and prioritize responsibilities
• Ability to stay calm and focused in a face-paced environment
• Reliable, punctual, and dependable
• Good written and spoken communication skills
• Ability to work in close proximity to a noisy automotive shop
• Ability to periodically work outdoors during the day to complete vehicle inspections, with exposure to various weather conditions including sun, rain, wind, snow, heat, and cold

What We Offer

• Competitive wages
• Comprehensive benefits package, including health, dental, and insurance
• Unlimited opportunities for advancement, growth, and development
• Manufacturer led training opportunities
• Access to exclusive corporate discount programs
• Recognition and rewards programs
• A great team atmosphere and a positive, supportive working environment

How to Apply

If this sounds like a great fit, please apply with your resume today!

Visit our Careers Page to explore more opportunities: https://www.jpautogroup.com/careers/

This role requires successful candidates to complete a satisfactory Criminal Record Check and submit a satisfactory Driver’s Abstract.

We thank all applicants for their interest; however, only those selected for interviews will be contacted.

We are an equal opportunity employer and are committed to creating an inclusive and accessible workplace. We welcome applicants from all backgrounds and experiences. If you require any accommodations during the recruitment process, please contact us at careers@jpautogroup.com.