Job Description

Job Location: Hyundai of Cuyahoga Falls - Cuyahoga Falls, OH 44221
Salary Range: $60,581.00 - $150,365.00 Base+Commission/yearService Advisor – High Earning Potential – Top Tier Benefits
Are you a high-performing Service Advisor looking to maximize your earning potential in a professional, family-owned environment? Ron Marhofer Hyundai of Cuyahoga Falls is seeking a dedicated, customer-focused Service Advisor to join our elite service team.
At the Ron Marhofer Auto Family, we have been a staple of the Northeast Ohio automotive landscape since 1919. We pride ourselves on providing a "World-Class Experience," and we are looking for a professional who shares our commitment to excellence, transparency, and integrity.
Why Join Our Team?
- High Income Potential: Competitive compensation package designed for top performers.
- Work-Life Balance: Consistent 5-day work week with every Sunday off.
- Top-Tier Benefits: Comprehensive medical, dental, and vision insurance, 401(k) plans, and industry-leading training.
- Established Reputation: Join a family-owned group with over a century of success and a culture that values teamwork, trust, and continuous improvement.
The Role
As a Service Advisor, you are the face of our service department and the critical link between our valued customers and our skilled technicians. You will be responsible for:
- Customer Advocacy: Greeting guests professionally, actively listening to their concerns, and providing clear, transparent communication.
- Service Management: Managing the repair process from intake to delivery, ensuring accurate documentation of vehicle issues and repair orders.
- Technical Communication: Coordinating with technicians to relay customer concerns and presenting multi-point inspection results to customers.
- Efficiency: Providing accurate cost and time estimates, managing customer expectations, and coordinating with the parts department for timely repairs.
- Quality Assurance: Verifying completed work meets dealership and factory standards to ensure total customer satisfaction.
What We Are Looking For
- Previous experience as a Service Advisor or Service Writer preferred.
- Strong organizational and critical thinking skills.
- Exceptional communication and interpersonal skills.
- Ability to thrive in a fast-paced environment while maintaining a professional, friendly attitude.
- Commitment to our core values: World-Class Experience, Commitment to Excellence, Teamwork, Trust & Respect, Continuous Improvement, and Approachability.
Apply Today
If you are ready to take the next step in your automotive career with a company that invests in your success, we want to hear from you. Join the Ron Marhofer Auto Family and help us continue our tradition of excellence in Northeast Ohio.

QualificationsCertifications, Licenses & Registrations
- Valid driver's license meeting dealership insurability requirements.
- Manufacturer or ASE Service Consultant Certification (preferred).
Physical Demands
- Ability to stand or walk for extended periods in a service drive environment.
- Must occasionally lift to twenty-five pounds.
- Enter and exit vehicles of diverse sizes and types safely.
Competency
- Customer Service: Strong ability to build rapport, listen actively, and resolve concerns.
- Communication: Clear and professional written and verbal communication.
- Organization: Ability to oversee multiple repair orders and tasks in a challenging environment.
- Technical Understanding: Basic knowledge of vehicle systems and dealership processes.
- Teamwork: Collaborates with technicians, parts staff, and leadership to ensure efficiency.
- Sales Orientation: Ability to recommend and present services in a professional, transparent manner