Job Description

Performance-Based Service Advisor Opportunity

Larson Hyundai is seeking a high-performing Service Advisor who can manage customer relationships, maintain strong CSI, and stay organized in a fast-paced service environment.

This is a production-focused role where your communication, follow-up, and ability to manage workflow directly impact your income and success.

What You’ll Get

• $74,000 – $136,000 annual earning potential
• Commission structure tied to performance and CSI
• Consistent workflow and strong repair volume
• Hyundai-focused training and development
• Career path into senior advisor and leadership roles
• Professional service team and strong technician support

Commission Structure

• 4.75% of RO parts & labor sales (CSI below zone)
• 5.25% (CSI above zone)
• 5.5% (Top 10% CSI performance)

What You’ll Do

• Write and manage repair orders throughout the service process
• Recommend maintenance and repair services confidently
• Coordinate with technicians and parts to maintain efficient workflow
• Communicate proactively with customers regarding timelines and recommendations
• Balance customer satisfaction, productivity, and sales performance
• Maintain organization in a high-volume environment

What We’re Looking For

• Previous Service Advisor or Service Writer experience preferred
• Strong multitasking and communication ability
• Sales-minded approach with customer service professionalism
• Ability to stay organized under pressure
• Accountability, consistency, and follow-through

Important Expectations

This role requires:

• Managing multiple customers simultaneously
• Strong communication and follow-up
• Maintaining CSI performance
• Consistent productivity in a busy service drive

Benefits and Perks

• Medical, Vision & Dental Insurance
• Company-Paid Life & AD&D Insurance
• Supplemental Life, LTD, Accident, Hospital Indemnity & Pet Insurance
• Employee Assistance Program (EAP) & KOFE Financial Wellness Program
• 401(k) with company match and flexible contribution options
• PTO accrual starting day one plus paid holidays
• Vehicle Purchase Program with exclusive employee pricing

At Larson Automotive Group, we believe people come first—our customers and our employees. We are committed to creating a respectful, inclusive workplace where every team member feels supported, valued, and empowered to grow. Our decisions are guided by fairness, integrity, and accountability, and we proudly provide equal employment opportunities to all qualified candidates.

Requirements

• Provide above average Customer Service.
• Automotive dealership experience preferred, but not necessary.
• Ability to properly handle potentially stressful situations.
• Friendly, courteous, professional with a "team player" attitude.
• Self-motivated to work independently as well as part of a team.
• Ability to take direction well.
• Clear and concise communication skills
• Highly organized

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.