The Service Advisor (Front) – Body & Paint is responsible for managing the complete customer journey throughout the vehicle repair process, acting as the main point of contact between the customer, insurance companies, and the Body & Paint workshop. The role ensures accurate vehicle reception, clear communication of repair requirements and timelines, effective coordination with workshop teams, and timely vehicle delivery while maintaining the premium customer service standards of Mercedes-Benz.
Education: Bachelor’s degree in business administration, Automotive Engineering, or a related field.
Experience: 2–4 years of experience as a Service Advisor, preferably in Body & Paint operations or an automotive dealership.
Automotive Knowledge: Good understanding of vehicle body repair, painting processes, and general automotive operations.
Customer Service: Strong customer-facing skills with the ability to handle inquiries, complaints, and customer expectations professionally.
Communication Skills: Excellent verbal and written communication skills, with good English proficiency.
Insurance Knowledge: Previous experience dealing with insurance companies and vehicle repair claims is highly preferred.
Negotiation Skills: Ability to explain repair requirements, estimates, and additional work clearly and professionally.
Computer Skills: Good knowledge of MS Office and automotive/dealership management systems.
Organization: Strong follow-up, time-management, and multitasking skills with attention to detail.
Professionalism: Presentable, customer-oriented, and able to maintain the premium service standards expected of Mercedes-Benz.
Established in 1980, Abou Ghaly Motors Group has been the home for some of the world’s most renowned Automotive brands, developing an unmatched reputation of distinctive customer experience. Customer centricity, technology and deep local knowledge have been “the” vital ingredients in our recipe to distinctiveness, providing our customer with the inimitable experience they deserve.
The very early beginnings of the Group led the way to the introduction of the “authorized agent/dealer” concept in the Egyptian market, when the Group was one of the first to be appointed as official agent for several new Automotive brands launched in Egypt back then. This setup played a pivotal role in the success of this new experience in the Egyptian market and since then, the name “Abou Ghaly Motors” has been intimately associated with the success of new brands’ introduction to the Egyptian market. Today Abou Ghaly Motors Group represents Maybach ® Mercedes Benz ®, Alfa Romeo®, Chrysler®, Jeep®, Dodge®, Ram®, Subaru®, Geely® Petronas® London Cab® and SIXT Car Rental brands in Egypt.
A diverse fabric of brilliant people constitutes our “Leaders of the Future”, the combination of fresh young talents and well-rounded experienced veterans work together every day to deliver on our customers’ promise while growing our business, and our organization. The group has a solid line-of-site to our vision for the future, and all what it takes to grow the business more than three folds over the coming five years; Group's Brand strength, the heritage and relationships with the right customers and partners, the extensive data, technologies, vertical-integrations and synergies between sectors, the future plans, market insights, our growth drumbeat and our people, all confirm our ambitious projections for the future.
