Qualifications
•
Understand and follow company strategies and policies
•
Possess a valid Driver's License and must be insurable under our automobile insurance
Responsibilities
•
Our ideal Service Advisor will take on the responsibilities of day-to-day operations of the shop in order to provide customers the best experience possible while acting as a liaison between our customers and service technicians to increase efficiency and workflow within the shop
•
Greet customers
•
Listen to customers to learn more about vehicle history, potential problems and the services they would like to receive
•
Enter customer information and repair concern into computer database
•
Assign vehicles to technicians
•
Clearly communicate repair issues and repairs needed to both customers and technicians
•
Oversee daily work of technicians
•
Generate timelines and estimates for repairs and discussing options with customers
•
Explain all services options to customers, including time and estimates
•
Assist customers on warranty protections and other potential cost-saving service options
•
Track maintenance or repair status, fill out reports on labor and cost of all services
•
Go over the Digital Comprehensive Vehicle Inspection with customers and answer any questions they may have
•
Maintain accurate records relating to clients, their vehicles, parts, and service history
•
Process financial transactions at completion of service
•
Manage shop workflow
•
Ensure that all deadlines are met
•
Order supplies
•
Perform customer service duties, including but not limited to: answering phones, text messages, emails, schedule services appointments, calling customers to inform them of their vehicle’s repair status, and advising customers when vehicles are ready for pick up
Join Our Team
As one of the largest destinations for automotive services, Midas is dominating the industry in developing career paths and building relationships within the communities they serve.
At Midas, we take care of everything… tires, brakes, oil… so the opportunities to grow and develop expertise with Midas are endless.
www.midas.com
