ABOUT THE OPPORTUNITY Our client is an established, franchised Toyota dealership in Potchefstroom, North West. They are looking for customer-focused Service Advisors to join their busy service department on a permanent basis. As the link between the customer and the workshop, you will welcome clients, book and open job cards, explain the work needed, keep customers updated on progress, and make sure every vehicle is handed back on time and correctly invoiced. This role suits a confident, organised advisor who understands the motor trade and enjoys delivering excellent customer service. KEY RESPONSIBILITIES • Welcome customers and handle service bookings by phone, email and walk-in • Open job cards and accurately record customer concerns and vehicle details • Prepare quotations and explain recommended work, costs and timelines to customers • Obtain customer authorisation for additional work • Liaise with the Workshop Foreman, technicians and parts department to keep jobs moving • Keep customers updated on vehicle progress and any delays • Close job cards, prepare invoices and hand vehicles back with a clear explanation of work done • Process warranty, service plan and maintenance plan work in line with manufacturer requirements • Follow up after service and resolve customer queries and complaints • Achieve service department targets, including customer satisfaction (CSI) and labour sales Requirements MINIMUM REQUIREMENTS • Grade 12 / Matric • At least 2 years’ experience as a Service Advisor in a franchised motor dealership • Working knowledge of a dealer management system (e.g. Autoline, Kerridge, Automate or Evolve) • Sound understanding of vehicle servicing, warranty and service plan processes • Valid driver’s licence • Computer literate (MS Office and email) ADVANTAGEOUS • Toyota dealership experience and familiarity with Toyota systems and standards • A relevant motor industry or customer service qualification • Technical or workshop background CANDIDATE PROFILE • Customer-focused, with a professional and friendly manner • Strong communicator who can explain technical work in simple terms • Organised and able to manage several customers and jobs at once • Calm under pressure in a fast-paced service environment • Target-driven, with strong attention to detail
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