Service Advisors are the relationship builders of our dealership. We look for people who love people and put a face to the trusted, easy and enjoyable experience that keeps our customers coming back for their regular maintenance and repairs. To be successful in this job, you must be a confident communicator who provides options, updates and explain the stuff that is hard to explain. Additionally, the Advisor listens more than they talk, follows through and never sugarcoats the tough conversations. From quotes to car washes, they make sure that no gets missed. When you work for Nissan of Orem, you can support from your team to help you become a first-rate Service Advisor.
· Industry leading schedule – 40 Hour work weeks
· Competitive compensation package with bonuses for customer satisfaction/retention
· Paid Time Off and 401k
· Medical, Dental, Vision, and Life Insurance
· Wellness Programs that pay you!
· Employee purchase and service program
· 1:1 Service Advisor to PC and latest generation tablets
· Greet all customers promptly and professionally
· Determine customer’s primary concern and then review additional maintenance needs when appropriate
· Offer a no cost vehicle condition inspection to every customer
· Give and document fair, competitive, transparent price quotes, with the customer and dealership’s best interest in mind
· Communicate with each customer in a fashion that leaves them feeling comfortable and informed every time
· Handle all customer complaints immediately and resolve to the customer’s satisfaction
· Establish and maintain great customer relationships that encourage repeat and referral business
· Work as a team player and uphold the company’s standards of professionalism and integrity
· One year of automotive retail service consultant experience preferred, but not necessary
· Must be energetic, enthusiastic and team oriented
· Strong listening, problem solving and communication (verbal and written) skills
· Strong attention to detail
· Proficient computer skills
· High School Diploma or equivalent
· Valid in-state driver's license
Ken Garff founded his business in 1932 upon the principles of honesty, integrity, personalized customer service, and being a good corporate citizen. Today, Ken Garff has more than 50 locations throughout Utah, Texas, Iowa, Nevada, Michigan, and California.
To distinguish and strategically position its dealerships, Ken Garff recently retooled its brand. The need for this retooling was driven by an evolving market place and super-savvy customers wanting a different car-buying experience, including more transparency and a higher level of trust. These changes were built around the new brand slogan, "We Hear You."
Despite the company's growth and changes within a challenging market place, Ken Garff is going to great lengths to keep alive and well the principles upon which Ken founded the company, of providing an unsurpassed experience for every customer, every time.
Ken Garff believes in giving back to the communities in which it serves. Since Ken founded his business over 81 years ago, the company has given millions of dollars and thousands of hours to schools, charities and community organizations.
Why Work for Ken Garff?
Ken Garff recognizes the importance of a benefit program that provides protection to our employees and their families. A comprehensive benefits program has been created to fulfill a wide range of needs.
Benefits available to employees include:
• Competitive Compensation Package
• Medical , Dental and Vision
• 401K Plan with Company match
• Paid Time Off
• Holiday Pay
• Volunteer Time Off Program
• Year-end bonus program for all employees
• Personal Wellness Plan
• GarffCare Roadside Assistance Program
• Discounts on Parts and Service and More!
Ken Garff is an Equal Opportunity Employer
((We Hear You))
