Job Description

About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

Service Advisor – Bodyshop

NI Carsmetic

Salary : £29,000 plus bonus up to £6,000. OTE £35,000 per annum

Contract: Permanent, Full‑Time

Due to a promotion there is now an opportunity for a Service Advisor at NI Carsmetic . This role is central to delivering a smooth customer journey, accurate job management and strong communication between the workshop, estimators and front‑of‑house.

Key Responsibilities

• Manage customer enquiries, estimates, bookings and repair updates
• Provide clear explanations of repair work, timelines and costs
• Liaise closely with the Workshop Controller and technicians to ensure accurate job progression
• Oversee daily workflow, ensuring jobs are correctly allocated and customer expectations are managed
• Handle insurance‑related communication, authorisations and documentation
• Maintain accurate records, job cards and system updates throughout the repair process
• Support the Bodyshop Manager with CSI, customer communication standards and operational improvements
• Ensure customers receive timely updates and a seamless experience from drop‑off to collection
• Assist with quality checks and final handover where required

What you’ll bring

• Strong experience in a Bodyshop or accident‑repair customer‑facing role
• Excellent communication skills with the ability to explain repair processes clearly
• Confidence managing high‑volume workloads and multiple repair stages
• Strong organisational skills and attention to detail
• Ability to work collaboratively with technicians, estimators and workshop control
• A customer‑focused mindset with a commitment to delivering high standards
• Experience with Bodyshop systems, estimating platforms or insurance processes (advantageous)

As Service Advisor, you’ll be the link between customers, the workshop and the wider Bodyshop team. Your communication, organisation and leadership will directly influence customer satisfaction, workflow efficiency and the overall performance of NI Carsmetic

Core Benefits:

• Competitive salaries with structured pay scales and progression as you grow within the business
• Generous annual leave that increases with your length of service
• Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
• Access to Techscheme for discounted technology purchases with flexible payments

Health & Wellbeing:

• Eyecare vouchers to help cover vision care needs
• Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
• Dental insurance for everyday dental care and unexpected treatments
• Optional critical illness cover for peace of mind during life's most challenging moments

Financial Wellbeing:

• MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
• Free will writing services to help plan for the future
• Flexible life assurance options and partner life assurance for added protection

Leisure & Lifestyle:

• Discounted gym memberships to support an active lifestyle
• Travel insurance to help you explore with confidence
• Access to home and technology vouchers
• bYond card and a wide range of exclusive retail and lifestyle discounts

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.

We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.