Keeler Motor Car Company

Service Advisor

Keeler Motor Car Company  •  Westport, CT (Onsite)  •  2 hours ago
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Job Description

Service Advisor

Location: Southwest Connecticut

Schedule: Full-Time | Dealership Hours, Including Saturdays

Compensation: Competitive Salary + Commission/Bonus Opportunities

About the Role

We are seeking an experienced Service Advisor to join our luxury automotive dealership in Southwest Connecticut. The Service Advisor is responsible for guiding customers through the service and repair process while providing an exceptional guest experience and ensuring the needs of both the customer and the dealership are met.

The ideal candidate is a professional, customer-focused, and organized individual who can thrive in a fast-paced service environment.

Responsibilities

  • Greet customers and consult with them regarding vehicle service and repair needs
  • Write and manage repair orders accurately
  • Recommend maintenance and repairs based on manufacturer guidelines and vehicle needs
  • Communicate clearly with customers regarding estimates, recommendations, and repair status
  • Work closely with Technicians and Service Management to ensure timely vehicle completion
  • Maintain strong customer relationships and follow up after service
  • Meet or exceed customer satisfaction, sales, and performance goals

Qualifications

  • 2+ years of automotive Service Advisor experience
  • Strong knowledge of automotive service and repair
  • Excellent communication and customer service skills
  • Strong organizational and follow-up skills
  • Ability to work in a fast-paced, team-oriented environment
  • Luxury automotive experience preferred
  • CDK experience preferred

What We Offer

  • Medical, Dental, and Vision Insurance
  • 401(k) Plan with Employer Contribution
  • Paid Vacation, Sick Time, and Personal Days
  • Short-Term Disability and Life Insurance
  • Supportive, Team-Oriented Work Environment

#IND3

Keeler Motor Car Company

About Keeler Motor Car Company

Keeler Motor Car Company opened in the spring of 1967 to serve the Greater Capital Region with the finest and most professional car buying and service experience in the area.

Since then, we have remained family owned and operated, and always striven to offer the most diverse and sought-after car lineup of any dealership in the area. With an ideal location on Route 7 in Latham, we act as a convenient destination for those seeking leading brands, including Mercedes-Benz, BMW, Honda, MINI, and Mercedes-Benz Commercial Vans. Our pre-owned center showcases an even broader array of car brands, providing our customers with the diverse selection they desire. And with a dedicated team of more than 300 employees, there's always someone ready to help our customers solve all their vehicle needs.

Our commitment to providing exceptional service and a premium automotive experience led us to expand into Connecticut, bringing the Keeler legacy to even more customers. In 2021, we acquired BMW of Ridgefield, allowing us to bring our renowned expertise and customer-first approach to BMW enthusiasts in the area. In 2024, we continued to grow with the addition of Genesis of Ridgefield, offering a new level of luxury and innovation to the region.

These expansions enable us to serve more drivers with the same dedication to quality, expertise, and care that has defined Keeler for decades. Whether you're in New York or Connecticut, you can expect the highest level of service, a world-class selection of vehicles, and a team that always puts your needs first.

Industry
Automotive & Mobility
Company Size
51-200 employees
Headquarters
Latham, NY
Year Founded
1967
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