Principal Accountabilities are the main actions to perform in order to achieve the expected end results that must me accomplished in order to fulfill your job purpose
Expected to be a role model to other reception staff by reporting for work on time and remaining on the job throughout the regular working hours.Answers incoming calls promptly, courteously, and makes every effort to satisfy the caller's inquiry. Greet all customers promptly and provide timely professional service. Ensure vehicle cleanliness through the use of vehicle protection materials such as seat covers and floor mats. Provide clear cost estimates and time, and keep customers informed of work progress. Ensure all customer data in the job card is accurate based on the customer's request. Actively promote the value-added services and benefits of the dealer's parts and services to all customers to increase labor revenue. Helps the company to do marketing and promote the services being offered to improve the labor revenue. Aims to help achieve the target in customer satisfaction, fix-it-right, and unit service set by the management. Identifies repeat job customers and treats them accordingly, Monitor the work progress and keep customers informed of additional jobs, changes to cost and or completion times, Inspects every finished job card for proper completion, pricing accuracy and legibility, Conducts PSFU to all expensive repairs, safety related issues and customers with potential complaints during delivery process. Ensure all customer vehicles are clean and ready according to the promised completion time, Carry out the service delivery to the customer with a high emphasis on clear job explanation and associated charges. Take all necessary actions to resolve customer complaints in the shortest possible time. Pass the company/TMC certificate examinations to improve skill level and for career progression
Education - Bachelor's Degree
Specialization - Engineering
Knowledge - Highly customer service skills, telephone answering skills, and large volume of customer handling skills.
Professional and Technical Certifications - NA
Years of experience - (05 Years)
Al Abdulghani Motors (AAM) is the leading mobility company in Qatar with 4000+ employees, proudly operating in the automotive sector as the exclusive distributor of Toyota Motor Corporation. Our diverse portfolio includes Toyota & Lexus vehicles, Kinto Car Rental, Certified Pre-Owned Vehicles, Moteri Car Care Center as well as Warehousing Solutions and Qatar’s largest After-Sales network, offering 22 service centers across the country.
Established in 1958, AAM experienced rapid growth driven by a customer-first philosophy, strong business ethics, and a culture of operational excellence leading to it being widely recognized as one of the pioneering mobility companies in the region.
AAM’s commitment to positively contribute to the Qatari society is deeply rooted in the values that define us and is visible through our partnerships as the exclusive mobility partner to QFA, QSL & QEF to name a few. We are also committed to giving back to the community and supporting future generations through partnering with leading causes such as the Education Above All Foundation.
At AAM, we strive to create a happy mobility society for all, where access to quality mobility is a possibility for everyone.
