Kocourek Automotive

Service Advisor

Kocourek Automotive  •  Wausau, WI (Onsite)  •  3 hours ago
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Job Description

Kocourek Subaru is seeking an experienced and customer-focused Service Advisor to join our fast-paced, team-oriented environment. We pride ourselves on creating a friendly, energetic atmosphere where employees can grow and succeed while delivering an exceptional customer experience.

We are looking for individuals who naturally demonstrate the qualities that set top performers apart: professionalism, positive attitude, strong work ethic, energy, integrity, and a passion for helping customers.

Responsibilities:

  • Greet customers promptly and professionally
  • Gather customer and vehicle information accurately
  • Clearly document vehicle concerns and symptoms described by customers
  • Recommend maintenance and repair services based on vehicle age, mileage, and service history
  • Prepare accurate estimates for labor and parts
  • Communicate repair timelines and establish follow-up expectations
  • Monitor vehicle progress throughout the day and provide regular customer updates
  • Ensure repair orders and final invoices accurately reflect completed work
  • Review completed repairs and charges with customers in a clear and professional manner
  • Deliver an outstanding customer experience throughout the service process

Qualifications:

  • Minimum of 1 year of experience in an automotive Service Advisor role
  • Automotive dealership experience preferred
  • Strong communication and customer service skills
  • Ability to thrive in a high-volume, fast-paced environment
  • Positive attitude and team-first mindset
  • CSI/customer satisfaction focused
  • Strong organizational and multitasking abilities

Benefits:

Kocourek Automotive offers a comprehensive benefits package including:

  • Paid Time Off
  • Medical, Dental, and Vision Insurance
  • Short-Term and Long-Term Disability
  • Life Insurance
  • 401(k) with generous company match

Kocourek Automotive is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status under federal, state, or local law.

Kocourek Automotive

About Kocourek Automotive

Kocourek will provide every guest with an unrivaled automotive service experience every day, in every way, from everyone. We will enrich our team with training, education and a consistent opportunity for growth. We will leave nothing to chance. Our commitment to guests and team members will always be complemented by respect and support for the community we serve.

The Kocourek Team is the reason why our dealerships are Central Wisconsin's favorite and most trusted. Our Team Members make the difference. It's their faithfulness to our core-values and the Corporate Culture that has allows them and our organizations to stand-out, not only as the automotive dealer of choice for sales and service but also as an Employer.

Kocourek’s Core Values were derived with the goal of shaping the actions and interactions of our team-members, to extract excellence from the inside-out. Our Core Values are the pillars that support our organization’s vision, shape our culture and reflect our ideals. These six statements are used to educate our guests and employees about our identity as a place of business, a member of the community and an employer. Kocourek is governed by these principles and are used in every decision-making aspect daily. These are values each team-member of Kocourek is predisposed to radiate, believe and live.

Industry
Automotive & Mobility
Company Size
51-200 employees
Headquarters
Wausau, Wisconsin
Year Founded
1999
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