Service Advisor – Acura of Austin North
Are you an organized, customer-focused communicator who thrives in a fast-paced environment? We are seeking a full-time Automotive Service Advisor to join our busy dealership service department. As the primary liaison between our customers and technicians, you will play a critical role in delivering an exceptional service experience.
Key Responsibilities
Greet customers promptly and gather detailed information regarding their vehicle concerns and maintenance needs.
Translate customer descriptions into clear, actionable work orders for technicians.
Provide accurate cost estimates, outline service options, and gain customer approval before work begins.
Track vehicle status throughout the day and provide proactive updates to customers.
Describe and recommend appropriate maintenance services and repairs based on manufacturer guidelines and vehicle inspection reports.
Review completed work orders with customers, explain charges clearly, cashier and process final payments.
Qualifications
3+ years of experience as an Automotive Service Advisor, Writer, or in a retail automotive customer service role preferred.
Strong basic knowledge of automotive systems, repairs, and maintenance schedules.
Excellent verbal and written communication skills with a track record of high customer satisfaction (CSI/ACE) scores.
Ability to multitask, manage time effectively, and handle stressful situations with professionalism.
Valid driver's license and clean driving record.
Proficiency with dealership management software (e.g., Reynolds & Reynolds, CDK Drive, or Xtime) is a plus.
Pay & Benefits
Compensation: Commission + CSI/ACE performance bonuses.
Benefits: Medical, dental, and vision insurance options.
Retirement: 401(k) with company match.
Time Off: Paid time off after 12 months and holiday pay.
Growth: Ongoing manufacturer training and career advancement opportunities.
Umansky Motor Cars is represented by the factory authorized dealerships of Mercedes-Benz of Milwaukee North, Porsche Milwaukee North, Volkswagen of Milwaukee North and BMW of Milwaukee North.
Whether you have interest in the Mercedes-Benz C-Class, E-Class, S-Class, or SUV's such as the GLE, GLC, and GLA, and sports cars like the SL and AMG GTs, you will find that the best selection and best value is at Mercedes-Benz of Milwaukee North. Mercedes-Benz of Milwaukee North is Wisconsin's premier authorized AMG Mercedes-Benz dealership with the very best technical facilities and trained staff to support every aspect of the Mercedes AMG product line.
And, if it is a Porsche that you desire, the incomparable Porsche Milwaukee North can supply you with the entire Porsche product line of 911, Cayman, and Boxster through Cayenne, Macan, and Panamera.
Volkswagen of Milwaukee North is under the Umansky Motor Cars corporate umbrella, and as such is determined to offer its clientele true-value pricing on the entire Volkswagen product lineup every day of the year.
Equally as competitive as all of the Umansky Motor Cars franchises is BMW of Milwaukee North. From the i Series vehicles, thru the 2 Series, 3 Series, 4 Series, 5 Series, 6 Series, and 7 Series as well as X Series SUV's, and the phenomenal M Models you'll find the best values in the cars and trucks of BMW at BMW of Milwaukee North under the Umansky Motor Cars' banner.
Umansky Motor Cars has earned both 2017 "Dealer of the Year" and "Consumer Satisfaction" awards by DealerRater!
