Job Description

We are seeking a customer-focused and highly organised Service Advisor to join the team at BYD Essendon. As the key link between our customers and service department, you will play an important role in delivering an exceptional ownership experience while supporting the continued growth of an exciting and innovative automotive brand.

Working closely with the Service Manager and workshop team, you will be responsible for managing customer enquiries, coordinating service bookings, and ensuring a seamless service experience from vehicle drop-off through to collection.

Key Responsibilities

• Welcoming customers and managing service enquiries
• Coordinating vehicle service and repair bookings
• Preparing repair orders and maintaining accurate customer records
• Providing clear communication regarding vehicle servicing requirements and costs
• Liaising with technicians to ensure efficient workflow and timely updates
• Delivering exceptional customer service throughout the service process
• Identifying and presenting additional service and maintenance recommendations
• Managing customer follow-up and ensuring satisfaction after service visits
• Ensuring compliance with dealership processes and manufacturer standards

About You

• Previous experience as a Service Advisor or in a customer service role within the automotive industry (highly regarded)
• Strong communication and interpersonal skills
• Excellent organisational and time management abilities
• Ability to work effectively in a fast-paced environment
• Professional presentation and customer-first approach
• Strong attention to detail and administrative skills
• Proficiency with dealership management systems and Microsoft Office (preferred)
• Current driver's licence required

Why Join BYD Essendon?

• Be part of a rapidly growing and innovative automotive brand
• Join a brand-new dealership location with exciting opportunities for growth
• Supportive and collaborative team environment
• Ongoing training and career development opportunities
• Competitive remuneration package and employee benefits
• Opportunity to help shape the customer experience in a developing and forward-thinking business

About the Company

As part of Eagers Automotive, BYD Essendon is backed by Australasia's largest automotive retailer, employing over 8,000 team members across 250 dealerships throughout Australia, New Zealand, and Canada. Representing more than 33 car brands and 11 truck and bus brands, we are committed to delivering exceptional guest experiences and long-term career development.

As a new dealership representing the rapidly growing BYD brand, BYD Essendon offers a unique opportunity to join a business at an exciting stage of its journey. You'll be part of a team that values innovation, collaboration, and customer service excellence while helping to shape the future of automotive retail.

Eagers Automotive – Moving together.