Operational Responsibilities

• 
  Utilize workshop capacity efficiently, lead the team, and prioritize work.

• 
  Oversee booking sheets, manage capacity, and avoid overdue operations.

• 
  Organize work handover at the end of each shift.

• 
  Set routines to secure resource availability (reception tools).

• 
  Monitor deviations in operations and implement improvements as necessary.

• 
  Make proposals for enhancing workshop offerings: local campaigns, service portfolio, etc.

Customer Interaction & Service Responsibilities

• 
  Act as the initial customer contact and lead interactions during service.

• 
  Handle regular and arising customer needs and ensure adherence to delivery times.

• 
  Meet customers for conflicts, special requests, or escalations.

• 
  Identify additional jobs and promote workshop sales.

• 
  Ensure all job extensions are explained and approved by customers.

• 
  Advise the team to deliver complete job orders according to manufacturer guidelines.

• 
  Promptly respond to customer communications via phone, fax, and email.

• 
  Ensure smooth vehicle delivery on time.

• 
  Represent Porsche values, handle complaints professionally, and provide recommendations.

Administrative & Reporting Responsibilities

• 
  Maintain customer database, service records, and manage manufacturer/local campaigns.

• 
  Create and maintain a comprehensive database for current and potential customers.

• 
  Regularly review CSI reports and initiate necessary action plans.

• 
  Allocate tasks and responsibilities according to action plans.

Safety & Compliance Responsibilities

• 
  Oversee all Safety, Health, and Environmental (SHE) regulations.

• 
  Monitor standards and routines for reception cleanliness and tidiness.

• 
  Comply with all Porsche DOS requirements and regulations.

• 
  Work actively with change management, initiate, implement, and sustain changes when needed.

Requirements

Education

• 
  Bachelor’s degree in
  Mechanical
  Engineering
  (Automotive is preferred).

Experience

• 
  Proven experience as a Service Advisor in premium automotive brands.

• 
  Familiarity with Porsche workshop processes, campaigns, and standards.

Technical Skills

• 
  Strong knowledge of vehicle service procedures and manufacturer guidelines.

• 
  Competent in workshop management tools, CRM, and reporting systems.

Soft Skills

• 
  Excellent communication and interpersonal skills.

• 
  Strong problem-solving and conflict resolution abilities.

• 
  Customer-focused mindset with attention to detail.

• 
  Leadership and team coordination skills.

• 
  Fluent in English

Benefits

Why Join SMG?

Legacy,
Leadership & Vision

• 
  Join a pioneering organization with over five
  decades of excellence in Egypt’s automotive sector. SMG is the sole
  importer of Porsche, Scania, and Harley-Davidson, a trusted partner to the
  main Aftermarket Spare Parts Wholesale and Retail, and the most reliable
  and business partners of automotive garage tools and equipment.
• 
  Be part of a forward-thinking company with a
  diversified investment portfolio and a strong vision for sustainable
  mobility, innovation, and market leadership.

Meaningful & Impactful
Work

• 
  Contribute to a company that isn’t just selling
  cars, but shaping the future of road safety, customer experience, and
  automotive service standards in Egypt.
• 
  From premium vehicle brands to aftermarket
  solutions and industrial tools, your work will have an impact across
  multiple industries and thousands of customers.

Growth &
Development

• 
  SMG empowers its employees with a culture of
  continuous learning, internal mobility, and career progression. With full
  support for both internal and external training, you’ll gain access to
  tools and knowledge that help you thrive as a leader.
• 
  Whether you’re optimizing operations or leading
  financial strategy, your contribution will drive real results.
  People-First Culture
• 
  Work in an inclusive, collaborative environment
  that values expertise, transparency, and trust. At SMG, we encourage open
  communication across all levels—including 24/7 access to HR
  support—because we believe that progress begins with honest conversation.

Competitive
Rewards & Benefits

Enjoy a
comprehensive compensation package designed to support you and your family,
including:

• 
  Medical, social, and life insurance
• 
  Pension plan
• 
  Annual salary review and profit-sharing program
• 
  Exclusive discounts on service, spare parts, and
  branded items
• 
  Fully paid training program