Job Description

Dealership:

L0056 Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities

Lithia Chrysler Jeep Dodge of Tri Cities

Service Advisor

Pay: This is a performance-based commission role; Potential annual earnings can range from $70K to $100.

Schedule: Mon-Fri 7am-6pm

Helping satisfied customers drive away with a smile on their face is what we do - join a team focused on earning customers for life!

We are searching for an EXPERIENCED, HIGH PERFORMING Automotive Service Writer to join our successful busy team. This is an opportunity at a dealership that has limitless opportunity for making a living with a profession you already know you LOVE!

Start your journey with one of the LARGEST and most SUCCESSFUL publicly traded retail automotive groups in the nation!

Amazing Additional Benefit with Us:

Ask us about our Degrees@Work program! This is an amazing benefit to you and your family while working with us! This new program allows employees the opportunity to take courses or pursue degrees at NO COST. This includes tuition, books, and technology fees.

Learn more here:

https://www.strayer.edu/content/dam/strayer/partner/fca/dealer-tools/DAW_Brochure_Employee_FCA_v02.pdf

What You Will Bring:

• 2 years' Service Writing in dealership atmosphere-Preferred
• High Performer REQUIRED
• Prior experience as an automotive technician a plus.
• A team player who is focused on providing exemplary customer service.
• Polished and professional
• Basic mechanical understanding of an automobile.
• Acceptable driving record and a valid driver's license in your state of residence
• Team player that wants to join a growing team REQUIRED
• CDK Experience is a plus!
• Computer proficient

Responsibilities:

As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.

• Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
• Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
• Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.
• Communicate additional repair and service needs to the customer based on vehicle inspection.
• Administer the manufacturer warranty for qualifying vehicle repairs.
• Keeping customer informed of service specials, completion times and service expenses.

The annual earning potential for this role is $70k-$100K which includes commission on individual sales and individual gross profits. Bonuses are based on individual manufacturer approvability; customer pay labor per RO and flat rate hours. This is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation. Information about LITHIA’s comprehensive benefits can be reviewed on our careers site at https://www.lithiacareers.com/

Actual pay offered will be based on skills, qualifications and experience, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws. We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO▪ Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.​