At Volkswagen of Newmarket,we'rea passionate team dedicated to delivering outstanding automotive experiences. We are searching for a customer service driven individual to work alongside our team as an experienced Service Advisor Now in partnership with North America’s largest automotive retailer, Lithia and Driveway,it’syour chance to work for a Fortune 500 company and grow with us!

As a Service Advisor, you will provide top-notch customer service, develop an understanding on the repair process, and handle all customerinquiriesor complaints

If you have strong problem-solving, superb communication skills, and a commitment to customer satisfaction, join us as a Service Advisor and become an essential part of our team

Duties and Responsibilities

• Assistsall customers (in-person and over the phone) with service requirements ensuringoptimumcustomer service

• Responds to customer’s inquiries ina timelyandaccuratemanner according to the policy of the dealership

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible

• Creates/opens work orders for new customers and service; closes orders as appropriate

• Invoices work orders andacceptspayments from customers;submitsreports and receipts to accounting

• Provides quotes or estimates to customersregardingservice needed

• Advisescustomers ofcurrent statusof their vehicle as well as anyadditionalwork that may be required

• Performs other duties as required by the Service Manager to ensure the successful operation of the dealership

Skills and Qualifications

• Experience in automotive field

• 1-2 years of experience as Service Advisor is an asset

• CDK experience

• Aptitude for numbers

• Valid Driver’s License and a clean driver’s abstract

Why WorkForPfaff?

• Competitive Compensation- whether you are working in sales, service, parts, or in a support function, Pfaff offers a competitive compensation package

• Health Benefits– full-time employees have access to health, dental, long-term disabilityand life insurance

• Growth Potential– we want to support your success! We provide access to opportunities for growth in both Canada and the U.S.

• Stock Purchase Program- Pfaff employees can purchasethe Lithia & Driveway stock (NYSE: LAD) at a discount

Pay: $60k - $110k+ based on experience, qualifications, and including the opportunity of performance bonus.

Vacancy: This is an existing vacancy.

We thank all applicants for their interest in Pfaff Automotive Partners – please note due to the volume of applicants, only those selected for an interview will be contacted.

Please note: We do notuse artificial intelligence (AI) to screen, assess, or select applicants at any stage of our recruitment process

Pfaff Automotive Partners is an equal opportunity employer and is committed to providing accessible employment practices thatare in compliance withthe Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, pleaseindicatethis in your application.