Cornerstone Automotive

Service Advisor

Cornerstone Automotive  •  $100k - $145k/yr  •  Elk River, MN (Onsite)  •  5 days ago
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Job Description

Level: Experienced
Job Location: Cornerstone Ford/Chrysler - Elk River, MN 55330
Position Type: Full TimeEducation
Level: Not Specified
Salary Range: $100,000.00 - $145,000.00 Base+Commission/year
Travel Percentage: None
Job Shift: Swing
Job Category: AutomotiveFor over fifty years, Cornerstone Auto Group has experienced continuous growth and evolution through generations of family ownership.  Being family owned has its rewards.  We operate on a set of standards that you don't find at other dealerships.  Our mission is to foster meaningful connections with both our customers and employees.   Learn more about our story of success and dedication to excellence.
We firmly believe in investing in the success of our team members.  We are dedicated to supporting you on your journey toward personal and professional development through comprehensive initiatives aimed at unlocking your full potential and fostering your career advancement.  This unwavering commitment to our employees has been recognized by our team members themselves, resulting in being honored as a Top Workplace in MN since 2018 and a Top Workplace USA since 2022. We are looking for someone to join us in the role of Service Advisor.
Benefits that we offer:
· Paid Training and Development
· Paid Time Off (PTO)
· Flexible Schedule 40 Hour Workweek
· Career Path and Promotion Opportunities
· Free College Education through Strayer Online University
· Multiple health care options with corporate contribution
· Free health care option for employee
· Dental Insurance w/Corporate Match
· Free Basic Life Insurance valued at $15,000
· HSA
· 401K w/Corporate Match
· Vision Insurance
· Accident and Critical Illness
· Short- and Long-Term Disability
· Supplemental Life Insurance
· Employee Assistance Program
· Wellness Program with Fitness Discounts
· Auto Sales, Service, Parts, and Accessories Discounts
· Additional Employee Discounts and Perks

QualificationsPrimary duties will consist of but not limited to:
- Greet customers in a timely, friendly manner and obtain vehicle information
- Answer incoming service calls regarding work in progress and customer concerns; return customer calls promptly when unavailable to answer
- Maintain the highest degree of customer satisfaction standards and handles customer complaints with integrity
- Notify technicians of incoming work
- Explains the work performed and the repair order charges to the customer
- Establishes promised time, checks on progress and contacts the customer regarding any changes in the estimate or promised time
- Reviews service history; goes over past, present and future factory recommended maintenance requirements
- Maintain a professional appearance
Education and/or

Experience:
- Customer service experience

Qualifications and Requirements:
- Current, valid Drivers License with driving record that meets insurance company standards
- Willing to submit and the ability to pass a pre-employment background check and drug screen
- Excellent communications skills, both verbal and written
- Good working relations with customers by providing courteous, efficient and professional service
- Earn and maintain on-going industry and factory related training requirements
- Detail-oriented, professional appearance and strong work ethic
- Ability to work in a fast-paced work environment
- Ability to work evenings and Saturdays
The company is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations as applicable.
Cornerstone Automotive

About Cornerstone Automotive

Even though the name Cornerstone is relatively new, we are a family owned business that has been around for nearly 60 years. The company was founded in the early 1960’s with Brookdale Ford, in Brooklyn Center, the largest Ford dealership in Minnesota for more than 35 years. We have been pursuing excellence ever since. Over time, the company expanded to include auto dealerships and operations in Minnesota, Wisconsin, Iowa, and South Dakota.

In 1972 we acquired Elk River Ford, our longest continually serving location. We expanded in Elk River with a Chrysler and Dodge franchise, followed by Jeep, and finally KIA. Since 2010, Cornerstone has added a pre-owned location in Plymouth and a Chevrolet dealership in Monticello.

Cornerstone Automotive has become a sustainable and dependable business, however, we refuse to stand still. Change is constant, maybe more so in the car business. Customer preferences, economic conditions, new car models, transportation habits, competition, and technology are constantly reshaping the auto landscape. Even though there will always be adapting, our values hold true. Determination, hard work, doing what’s right, striving always to improve, and a deep commitment to serving others – these are the things that will continue to define who we are and what we do.

We are honored to serve everyone. We live our values through our actions. Our workforce is the most valuable asset we have and the reason for our success. That is why we are proud of being recognized by our employees as a Minnesota Top Workplace. We are family run and treat our customers the way we want to be treated. Please allow us the opportunity to help you get to where you’re going!

Industry
Automotive & Mobility
Company Size
51-200 employees
Headquarters
Elk River, MN
Year Founded
1962
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