Service Advisor
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Pfaff Subaru, Guelph, ON N1K 0A4
At Pfaff Subaru,we'rea passionate team dedicated to delivering outstanding automotive experiences. We are searching for a customer service driven individual to work alongside our team as a Service Advisor Now in partnership with North America’s largest automotive retailer, Lithia and Driveway,it’syour chance to work for a Fortune 500 company and grow with us!
You will provide top-notch customer service, develop an understanding on the repair process, and handle all customerinquiriesor complaintsIf you have strong problem-solving, superb communication skills, and a commitment to customer satisfaction, apply now and become an essential part of our team!
Duties and Responsibilities
Assistsall customers (in-person and over the phone) with service requirements ensuringoptimumcustomer service
Responds to customer’s inquiries ina timelyandaccuratemanner according to the policy of the dealership
Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible
Creates/opens work orders for new customers and service; closes orders as appropriate
Invoices work orders andacceptspayments from customers;submitsreports and receipts to accounting
Provides quotes or estimates to customersregardingservice needed
Advisescustomers ofcurrent statusof their vehicle as well as anyadditionalwork that may be required
Performs other duties as required by the Service Manager to ensure the successful operation of the dealership
Skills and Qualifications
Experience in automotive field
1-2 years of experience as Service Advisor is an asset
CDK experience
Aptitude for numbers
Valid Driver’s License and a clean driver’s abstract
The Rewards:
Competitive Compensation- whether you are working in sales, service, parts, or in a support function, we offer a competitive compensation package Starting salary $65,000 - $98,000 plus performance based bonus
Health Benefits– full-time employees have access to health, dental, long-term disabilityand life insurance
Vacation Time Off
Track Days and Team Events
Growth Potential– we want to support your success! We provide access to opportunities for growth in both Canada and the U.S.
Stock Purchase Program - employees can purchasethe Lithia & Driveway stock (NYSE: LAD) at a discount
This is an existing vacancy.
We thank all applicants for their interest in Pfaff Automotive Partners – please note due to the volume of applicants, only those selected for an interview will be contacted.
Please note: We do notuse artificial intelligence (AI) to screen, assess, or select applicants at any stage of our recruitment process
Pfaff Automotive Partners is an equal opportunity employer and is committed to providing accessible employment practices thatare in compliance withthe Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, pleaseindicatethis in your application.
At Pfaff Automotive Partners, we’re united by a passion for cars, and we’re as crazy about them. It’s about more than just selling and servicing cars. We’re passionate about long-term relationships with our teammates, clients, and communities. We love driving the cars we sell, and we love the people that own and drive them.
Hans J. Pfaff started the company in 1964 out of a desire to provide the best customer service experience in the industry. He set the bar extremely high and today, we continue to strive for that bar each and every day, through every customer interaction.
Now, in partnership with Lithia and Driveway, North America’s second-largest publicly-traded dealership group (NYSE:LAD), We are focused on making, buying, and servicing a car and or motorcycle as easy as possible– with a diverse set of brands and deep e-commerce capabilities that provide modern customers an unlimited range of options to suit their needs and lifestyles.
