Job Description

About the Role

Ipswich Nissan are seeking a professional and customer‑focused Service Advisor to join our service team.

As the first point of contact for service customers, you will play a key role in delivering a smooth and positive service experience from booking through to vehicle collection.

This role is ideal for someone who enjoys building relationships, managing multiple priorities, and working closely with technicians and customers in a fast‑paced dealership environment.

Your responsibilities will include:

• Greet and assist customers with service bookings and enquiries
• Prepare repair orders and clearly communicate required work to customers
• Liaise with technicians to provide accurate updates on vehicle progress
• Maintain clear and timely communication with customers throughout the service process
• Upsell additional service and repair work where appropriate
• Ensure all work is authorised and completed to dealership and manufacturer standards

Skills & Experience

• Previous experience as a Service Advisor or in a customer service role highly regarded
• Strong communication and interpersonal skills
• Ability to manage competing priorities and work effectively under pressure
• High attention to detail and professional approach
• Strong organisational and problem‑solving skills
• Confident using dealer management systems and Microsoft Office
• Current driver’s licence

Benefits

• Supportive leadership team and collaborative service environment
• Ongoing Nissan and Eagers Automotive training and development
• Team member discounts across automotive products and services
• Career progression opportunities within a national automotive group
• Stable role within a well‑established dealership

Ipswich Nissan is known for its strong service culture and commitment to delivering high‑quality customer experiences. People enjoy working here because of the supportive leadership, structured processes, and genuine opportunities to build long‑term careers within Eagers Automotive.

If this sounds like you, click APPLY.

We are an equal opportunity employer and would love to hear from you if the above details resonate with you!

Eagers Automotive – Moving together.