About the Role
Mercedes-Benz Perth are seeking a professional, customer-focused Service Advisor to join our busy service team. This full-time, front-of-house role is ideal for someone who enjoys working with people, stays organised under pressure, and takes pride in being the key connection between our guests and workshop team.
As the first point of contact for service guests, you set the tone for their entire experience. From the moment they arrive to the time they drive away, your ability to listen, communicate clearly, and manage expectations plays a major role in building trust and long-term relationships. This role suits someone with strong interpersonal skills, sharp attention to detail, and the confidence to juggle competing priorities while keeping guests informed every step of the way.
What you will be doing:
Greet guests and assist with service bookings and enquiries
Prepare repair orders and clearly explain required work to customers
Liaise with technicians to provide accurate updates on vehicle progress
Maintain clear, timely communication throughout the service process
Recommend additional servicing or maintenance where appropriate
Ensure all work is authorised, completed to standard, and handed over smoothly
What’s in it for you:
Represent a high-performing, well-respected dealership
Team member discounts across automotive products and services
Stable, full-time employment with opportunities for progression
Be part of a large, multi-national automotive group with dealerships and brands across Australia, New Zealand and beyond, giving you real opportunities to move, grow or change brands over time.
Access ongoing training through our Learning Together program, including technical courses, personal development and career support throughout your employment.
Use the Telus Health MyCoach Employee Assistance Program for confidential support across mental health, physical health and nutrition, financial advice, family and relationship support, and stress management.
Take advantage of a wide range of employee benefits including discounts on vehicle purchases, parts and servicing, private health insurance, Crown Perth accommodation, plus additional paid parental leave for eligible team members.
What You’ll bring to the role:
Previous experience in a Service Advisor or customer service role (automotive preferred)
Strong communication and interpersonal skills
Ability to manage multiple tasks and prioritise under pressure
High level of professionalism and attention to detail
Current driver’s licence
Australian working rights
Eagers Automotive is Australia’s largest automotive retailer, with over 9,000 team members across 300 dealerships across Australia, New Zealand and Canada. Representing 33 car brands and 11 truck and bus brands, we are driven by a commitment to outstanding guest experiences.
Click Apply to submit your application today.
We are an equal opportunity employer and would love to hear from you if the above details resonate with you!
Eagers Automotive - Moving together.
Eagers Automotive Limited is the leading automotive retail group in Australia and New Zealand, with a long and proud history of over 110 years.
We are Australasia's largest and most dynamic automotive retailer employing over 8,000 team members across 300 dealerships and growing.
Our core business consists of the ownership and operation of motor vehicle dealerships. We provide full facilities including the sale of new and used vehicles, service, parts and the facilitation of allied consumer finance.
Our operations are located across Brisbane, regional Queensland, Adelaide, Darwin, Melbourne, Perth, Sydney, the Newcastle/Hunter Valley region of New South Wales, ACT, Tasmania and Auckland.
