Join the Sterling Ford Lincoln in Opelousas, LA!
As a Service Advisor, you will be the face of our Service Department. This role is responsible for guiding customers through the service process while providing clear communication, accurate estimates, and an outstanding customer experience from start to finish.
This is a fast paced position that requires strong organization, the ability to multitask, and excellent customer service skills.
Essential Duties & Responsibilities
• Assist customers throughout the entire service process from vehicle check in through repair completion
• Provide daily updates to customers regarding the status of their vehicle repairs
• Communicate with Service Technicians to relay vehicle diagnoses and repair updates
• Clearly explain repair recommendations and cost estimates to customers
• Ensure customers receive a seamless and positive service experience
• Build strong relationships with customers to encourage repeat business
• Deliver excellent customer service while managing multiple repair orders at once
Requirements & Job Qualifications
• Minimum of 2 years of customer service experience
• Strong multitasking, organization, and time management skills
• Professional appearance and demeanor
• Willingness to learn and adapt quickly in a fast paced environment
• Must pass background check and drug screen
• Valid driver's license with clean driving record (must be 21+ or have 3 years driving experience)
• High school diploma or equivalent
Schedule
Full time Monday through Friday 7:00 AM to 5:30 PM
Some Saturdays required from 8:00 AM to 12:00 PM
Why Choose Sterling?
Our mission is to attract, develop, and retain great people to deliver a memorable experience that creates lasting relationships, one customer at a time.
• Competitive pay: $40,000 to $80,000 per year (Salary + Commission)
• Medical, Dental, Vision, Disability, and Life Insurance
• Paid Holidays and Paid Time Off
• 401(k) with employer match
• Employee discounts on vehicles, services, and parts
• Career growth, ongoing paid training, and a professional work environment
• Family owned and operated with strong community roots
We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.
Welcome to the Sterling Automotive Group, a Louisiana dealership that includes Sterling Kia, Sterling Ford Lincoln, Sterling Hyundai Genesis, Sterling Dodge Chrysler Jeep Ram, Sterling Buick GMC, Sterling Premium Selects, Sterling Value Pre-Owned, and Sunbelt Motors used cars. We have helped customers from Abbeville, Breaux Bridge, Broussard, Carencro, Church Point, Crowley, Lafayette, New Iberia, Opelousas, Rayne, Saint Martinville, Scott, Youngsville and beyond find the new or used vehicle that fits their budget. Ready to set up a test drive? Visit one of our dealerships today!
Our company's mission is to serve Acadiana and beyond with a sense of pride, professionalism, and a commitment to excellence. This aspiration has allowed our company to grow from a single dealership in 1995 to the multi-brand automotive group that we are today. At Sterling, we seek to create a working environment where our employees can enjoy professional growth while serving their community.
We know that prospective customers are extremely well educated when researching their next vehicle. Sterling Automotive Group has made it easy to get all the available vehicle information so you can spend less time researching and more time enjoying your purchase. Check out our new and used vehicle inventory: http://www.saveatsterling.com/
