Butler Automotive Group (Acura, Ford, Hyundai, Kia)

Service Advisor

Butler Automotive Group (Acura, Ford, Hyundai, Kia)  •  Jacksonville, FL (Onsite)  •  1 month ago
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Job Description

BUTLER AUTOMOTIVE GROUP

Butler Toyota Jacksonville

Job Title: Service Advisor / Service Writer

Department: Service Department

Reports To: Service Manager

OUR SERVICE DEPARTMENT IS UNDER NEW MANAGEMENT!! We're building a strong positive team culture focused on excellence, integrity, and growth. If you're ready to be part of a fresh start, we'd love to have you on board.

As an Assistant Service Manager, you will own our customer’s experience in the service lane. From greeting vehicle owners on the service drive, to explaining the repair process, writing repair orders, advising customers of additional work needed, and closing of repair orders, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but also have previous roles in customer service, retail sales, restaurant industry or hospitality.

At Butler Toyota Jacksonville we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Butler Toyota Jacksonville is absolutely critical to its success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years.

What We Offer

  • Medical and Dental
  • 401K Plan
  • Paid time off and vacation
  • Growth opportunities
  • Paid Training
  • Employee vehicle purchase plans
  • Family owned and operated
  • Long term job security
  • Health and wellness
  • Flexible Work Schedule
  • Saturday Lunches
  • Discounts on products and services

Responsibilities

  • Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
  • Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
  • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
  • Distribute work between technicians efficiently

Requirements

QUALIFICATIONS

  • Organized and friendly personality
  • Demonstrated ability to manage others
  • Time management skills
  • Fantastic communication skills with your customers
  • Professional, well-groomed personal appearance.
  • Clean driving record
  • Willing to submit to a pre-employment background check & drug screen
Butler Automotive Group (Acura, Ford, Hyundai, Kia)

About Butler Automotive Group (Acura, Ford, Hyundai, Kia)

Butler Automotive Group is a family of new and used automotive dealerships, service centers, repair facilities, and vehicle rental agencies serving Southern Oregon for over four decades. With a commitment to exceptional customer service and a dedication to supporting our community, the Butler family of dealerships has grown from a single dealership in Ashland to a company that employs over 120 people at multiple locations in Ashland and Medford and supports more than 35 community and non-profit organizations.

Founded in 1976, Butler Automotive Group is comprised of four auto dealerships Locally owned and operated. Butler Ford, Butler Acura, Butler Hyundai, Butler Kia, the Butler Collision repair center, rental division, and service centers provide customers the same honest, transparent, and caring customer service that Chuck and Linda created the foundation of their first dealership.

As the Butler Family of Dealerships grows and evolves to meet the needs of our customers, we remain dedicated to the tireless attention to detail, passionate involvement in our community, and “Customers First” mentality that have served as the backbone of our company for over 40 years.

Industry
Automotive & Mobility
Company Size
51-200 employees
Headquarters
Ashland, OR
Year Founded
1976
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