Job Description

Noble Toyota and Noble Volkswagen are part of the 4K Automotive Group, a trusted and family-operated business delivering outstanding customer service across Canterbury-Bankstown region. We pride ourselves on delivering exceptional customer experiences and high-quality vehicles.

We’re looking for enthusiastic and customer-focused Service Advisors (trainee or experienced) to join our high-performing team in either our Toyota OR Volkswagen Service teams in Chullora.

About the Role

• Act as the first point of contact for service customers, delivering a welcoming and professional experience.
• Accurately assess and document customer concerns and vehicle issues.
• Recommend appropriate services and repairs, providing clear and transparent explanations.
• Prepare detailed repair orders and maintain accurate records in the dealership management system.
• Liaise with workshop technicians to coordinate and prioritise repair work.
• Provide timely and proactive updates to customers throughout the service process.
• Handle customer inquiries, feedback, and complaints with professionalism and empathy.
• Promote dealership maintenance plans, warranty services, and aftercare options.
• Maintain compliance with manufacturer service processes and warranty procedures.
• Support service department operations in achieving daily productivity and efficiency targets.

Hours: 7:30am to 5pm Monday to Friday, 8am to 12pm Saturday (overtime rates)

Who Are You?

• Strong verbal and written communication skills
• Excellent interpersonal skills and emotional intelligence
• Ability to manage multiple priorities in a fast-paced environment
• Previous experience in a Service Advisor or customer-facing automotive role (preferred)
• Basic automotive knowledge; willingness to learn essential
• Familiarity with dealership/service systems (e.g. TUNE DMS) is an advantage
• Commitment to teamwork, customer satisfaction, and continuous improvement
• Valid NSW Driver’s Licence
• Full Australian working rights

Why Join us?

4K Automotive provides opportunities for all team members to have a long and rewarding career. Benefits include:

• Exclusive staff discounts across multiple automotive brands.
• Reward and recognition programs - celebrating milestones, service awards, and birthdays.
• Staff referral bonuses and team perks
• Ongoing career development through internal training and manufacturer-accredited programs
• Paid Parental Leave
• Employee Assistance Program (EAP)

Discover more about 4K Automotive - explore our Careers Hub: https://www.4kgroup.com.au/careers-hub

Important information

• Only shortlisted applicants will be contacted.
• Applicants must reside in Australia and hold full working rights.

Ready to join our team? Apply today and start your rewarding career with 4K Automotive.

We value diversity, equality, and inclusion, and are committed to providing a workplace where everyone feels respected, supported, and empowered to succeed.