Job Description

Service Advisor
Northampton, NN3
£28,000-£35,000
Monday to Friday, 8:30am-5:30pm

We are recruiting for a Service Advisor to join a busy, modern independent garage in Northampton.

This is a great opportunity to join a business that stands out from the norm. The garage is modern, well-presented and professionally run, with a strong local reputation and a workshop environment that reflects real investment in both equipment and standards. This is not a small, tired operation - it is a well-organised independent garage with a steady flow of work and a genuine focus on customer service.

This role will suit either an experienced Service Advisor or someone from the motor trade with strong customer-facing skills who is looking to develop further in a front-of-house position. The key is being organised, professional and confident dealing with customers while keeping things running smoothly between the front desk and workshop.

The role will involve:

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  Greeting customers professionally and creating a positive first impression
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  Booking vehicles in and out of the workshop
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  Scheduling appointments and helping manage daily workshop flow
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  Liaising with technicians to keep track of work in progress
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  Updating customers clearly on repairs, servicing and timescales
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  Preparing estimates and discussing recommended work with customers
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  Identifying additional service or repair requirements where appropriate
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  Making sure customers receive a professional and well-managed experience throughout

We are looking for:

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  Previous experience as a Service Advisor, or a customer-focused background within the motor trade
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  Strong communication and customer service skills
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  Good organisation and the ability to manage a busy workload
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  Confidence dealing with customers in a professional way
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  Automotive or mechanical knowledge would be an advantage
• 
  A positive attitude and willingness to learn

What is on offer:

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  £28,000-£35,000 salary depending on experience
• 
  Monday to Friday hours only
• 
  A modern, professional independent garage environment
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  Varied day-to-day work in a busy role
• 
  Ongoing training and development
• 
  The chance to join a growing business with a strong local reputation

If you are looking for a Service Advisor opportunity within a modern independent garage that takes pride in both its standards and customer experience, we would love to hear from you.