Company :
Sime Darby Industrial Sdn Bhd
Key Responsibilities:
• Lead, supervise, and coach field mechanics to deliver timely, high-quality service.
• Plan and schedule manpower and resources for optimal service delivery.
• Serve as the primary customer contact, confirming service details and managing requests.
• Collaborate with Parts Warehouse to maintain resource availability.
• Monitor job progress, resolve scheduling conflicts, and address customer concerns.
• Track and analyze service performance metrics and implement improvement actions.
• Manage warranty claims, including documentation, submission, follow-up, and resolution.
• Ensure compliance with safety standards.
Requirements:
• Diploma with minimum 4 years of relevant experience OR SPM with minimum 8 years in a similar role.
• Strong leadership, planning, and organizational skills.
• Excellent communication and customer service skills.
• Knowledge of service operations, safety protocols, and contamination control is an advantage.
• Experience handling warranty claims and service documentation.
• Ability to analyze data and improve team performance.
Sime is a partner of choice for the world's most admired brands in the industrial equipment and automotive sectors. We deliver sustainable value to our stakeholders through operational excellence, high performance standards and good corporate governance. Founded in 1910, Sime today has a workforce of more than 30,000 employees and a presence in 18 countries and territories across the Asia Pacific region.
