Job Description

Key Responsibilities

• To create outstanding customer confidence in the service offered by RMA by ensuring a professional performance and exceptional commitment to customer care
• To ensure the highest standard of courtesy and integrity when interacting with customer and members of the public
• To receive customer enquiries by telephone and in person and successfully covert these into firm bookings
• Ensure that customers understand the work detailed on job cards and that they sign to evidence their agreement
• Ensure customers are notified of the need and methods of payment prior to collecting vehicles. Advise customers of the dealership policy with regards to the release of vehicles
• Collect payment for cash repairs to vehicles at time of customer collection. Accurately maintain cash/credit recording systems and ensure security of all payments received
• Ensure dealership approved procedures are adopted for verification of validity when payment is made by cheque, credit card or charge card
• Ensure all warranty and other free-of-charge work has been identified and signed for by the customer. Ensure that customers fully understand the limits and conditions of such work and the effects of repair, especially on older vehicles.
• Maintain the workshop loading system in a timely, up to date and accurate manner
• Administer paperwork systems and control the flow of documentation to enable records and customer /vehicle details to be easily retrieved
• Maintain a appointment, daily booking and 3 months booking record
• Ensure the follow up call to all customers for their next service schedule
• Ensure account customers have sufficient credit to enable all work advised to be carried out as agreed
• Ensure all work has been carried out as detailed and charged for
• Ensure all cash sales are charged and money collected on completion of work. In the event of cash not being collect, should be obtain the authority from Aftersales Manager to release vehicles.

Education Knowledge and Requirements

· Service Orientation, Teamwork

· English and Computer skills ,

· Customer service experience 1 to 2 years experience in the field.