Job Description

Toromont Cat is looking for a Service Advisor to join our team in Thompson! This position will provide technical direction and accountability for scheduling all equipment repairs with both the internal and external teams within the service operations, while maintaining good communication with customers throughout the repair cycle as required. The Service Advisor will also collaborate with the Supervisor and Coordinator to ensure quotes, timelines and process flow are maintained to support accurate and timely WIP (work-in-progress) processing.

Pay Type

Full Time, Permanent

Compensation

$59,025.00 to $73,783.00

The listed base salary is just one component of our total rewards package, and performance-based or discretionary bonuses may be available.

As a Service Advisor, YOU will experience:

• Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
• Working for the best in class equipment dealer and with the premium Caterpillar brand
• Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
• Competitive total rewards including: wages, benefits, and premiums (as eligible)
• An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

In a typical day, YOU will:

• Demonstrate safe, environmentally sound and healthy work behaviours at all times, in support of Toromont’s Health and Safety Policies, Programs and initiatives
• Receive incoming customer call, PM notifications, SOS alerts, obtain customer information, validate information and recognize the need for product support and perform pre visit diagnostics by reviewing equipment history, outstanding service letters and service resources availability.
• Determine potential repairs, identifying additional work, validate warranty determine CSA coverage, prepare quote, submit to customer, get approval and purchase order.
• Schedule service work, create work order complete with segments, update service scheduler, contact customer, order parts.
• Coordinate local purchase activity and freight activity
• Upon completion of work, reconcile parts returned, core returns, review work order segments for completeness (parts, labor, details).
• Invoice Processing: close work order, prepare proforma for approval, acquire purchase order, update customer product information and make adjustments upon consultation with service supervisor
• Assists counter customers as required
• Other relevant duties as required

Must-haves for this role:

• Minimum post-secondary education
• Minimum 5 years' experience in service operations

About Toromont Cat

With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar ™, Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!

Artificial Intelligence (AI)

Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.