Job Description

Job DetailsLevel: EntryJob Location: Richfield, OH - Richfield, OH 44286Position Type: Full TimeEducation Level: High SchoolJob Shift: SwingJob Category: Customer ServiceCSM Kenworth is seeking a customer service focused individual to take on the Service Advisor role. Excellent starting wage and comprehensive benefits offered. We are a successful and growing dealer group with locations in over four states that is looking to add another valuable member to our high performing team!
Hours for this position are approximately 10:30am-7:00pm Monday through Friday.
Responsibilities:
• Create a positive initial contact with service customers
• Insure that all service phone calls are handled professionally and expediently
• Work closely with shop foremen to schedule service repairs
• Perform additional duties as required by the Service Manager
• Perform all required tasks in accordance with company Standard Operating Procedures
Primary Duties:
• Open work orders
• Discuss service issues with customer and create an accurate description of customer's service problems and requests
• Determine method of payment and explain payment requirements to customer before work commences
• Maintain communication with customer as necessary during the repair process
• Maintain complete knowledge of OEM and vendor warranties
• Close repair orders
Qualifications
Ability to work in a dealership environment with frequent exposure to weather elements
Willingness and ability to work up to 12 hours per day as required
Ability to sell service work
Ability to work with customers in a variety of situations
Good writing and communication skills
Sufficient computer skills
Ability to sit, stand, bend, kneel, stoop and or lift/move up to 75 lbs on a regular basis