Job Description

⚙️ Service Advisor

📍 Location: Vision Ford Lincoln – Wahpeton, ND
🕒 Employment Type: Full-Time
💰 Compensation: Base + Commission

🔧 Job Description:

Vision Ford Lincoln is looking for a customer-first, detail-driven Service Advisor to join our high-performing service team! You’ll be the trusted guide for our customers—helping them understand their vehicle’s needs, recommending solutions, and ensuring every visit is smooth, efficient, and positive. 💬✨

Your ability to communicate clearly, stay organized, and create confidence will directly contribute to the level of service our customers expect from the Vision brand. 🤝

🔑 What You’ll Do:

• 👋 Welcome and assist customers with professionalism and care
  
• 📝 Listen to concerns and document repair needs accurately
  
• 🧠 Translate technical information clearly and honestly
  
• 📞 Keep customers updated throughout their vehicle’s visit
  
• 🛠️ Collaborate with techs to ensure timely service
  
• 💡 Upsell maintenance plans, warranties & service specials
  
• ✅ Finalize repair orders and ensure full customer satisfaction
  
• 📲 Follow up after service to build long-term relationships

Requirements

📌 What You’ll Need:

• 🧍‍♂️ Prior Service Advisor or customer service experience (preferred)
  
• 💬 Strong communication + problem-solving skills
  
• 🚦 Ability to handle a fast-paced environment with ease
  
• 🔍 Basic understanding of vehicle systems and repairs
  
• 💻 Comfort with computers and DMS (CDK, Reynolds, etc., a plus)
  
• 🎓 High school diploma or equivalent (some college a bonus)
  
• 🚘 Valid driver’s license & clean driving record

Benefits

🎁 What We Offer

• 💵 Competitive Pay (Hourly plus Commission, monthly and/or quarterly performance bonuses)
  
• 📈 Flat Rate Incentive Plan for high performers
  
• 🏥 75% of Health Insurance covered by Vision Ford; Dental and Vision Insurance optional
  
• 🛡️ Retirement plan with Company Match
  
• 🎓 Paid Training & Certification
  
• 🏖️ Paid Time Off + Holidays
  
• 💸 Employee discounts on vehicles, service, and parts
  
• 🤝 Positive Team Culture with real career growth