Big O Tires

Service Advisor

Big O Tires  •  Roseville, CA (Onsite)  •  3 months ago
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Job Description

At Big O Tires, we are committed to providing the highest level of customer service. Our associates are our most valuable resource and growth is encouraged through diligence, teamwork & creativity. Above all, there is the highest standard of honesty and integrity when conducting business.

Automotive Service Advisor Responsibilities include but not limited to:

  • Consistently and courteously greet and thank each customer and provide fast and friendly customer service
  • Answer phone calls on using call script and gathering necessary information from customer
  • Visually inspect vehicle, question customer about vehicle performance, complete service work order, and explain service costs to customers
  • Interact with customers to determine immediate service needs
  • Use a consultative approach to educate customers on services and products
  • Serve as a liaison between technicians and customers
  • Handle complaints courteously and efficiently per company policy
  • Maintain internal and external store appearance to comply with Big O Tires standards
  • Adhere to all local, state and federal regulations concerning all facets of job responsibilities and duties, and store operations
  • Follow posted work schedule and adhere to proper clocking procedures to accurately reflect hours worked
  • Other duties as assigned

Qualifications:

  • Strong Sales Background with proven record
  • Organized and friendly personality
  • Time Management Skills
  • Professional communication skills with customers
  • Team oriented and self-motivated

Part-Time and Full-Time positions available

From flat tires and oil changes to rotor resurfacing and that weird clunking sound you’ve been hearing for a week, there are a lot of Big Oh Nos for your car. Luckily, Big O Tires has the Big O Yes for all of them. For over 50 years, our customers have trusted us to offer straight answers and reliable service. Big O Tires offers a wide range of diagnostic, repair and routine maintenance services, backed by one of the best national services warranties in the business.

Most Big O Tires stores are individually owned and operated by franchisees, and each franchisee makes the staffing and hiring decisions for the individual location(s). However, the Big O franchisees are always looking for new faces with experience and desire to serve Big O Tires store customers.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Big O Tires Corporate.

Big O Tires

About Big O Tires

The Big O Tires story begins back in 1962, just as America's new love affair with the automobile was hitting high gear. The market for replacement tires was exploding, and independent tire dealers found themselves struggling to compete in the face of low prices offered by major tire manufacturers'​ own company stores. Big O's founding fathers were a handful of progressive independent tire dealers who decided to band together to form a tire-buying cooperative so that they could secure volume pricing and keep their customers happy. Their concept worked. In the years that followed, The Big O Tires co-op evolved into a full-fledged franchise as it continued to find innovative ways to harness the power of the collective to benefit independent dealerships and their customers.

Almost a half-decade later, Big O Tires has become North America's largest retail tire franchisor, with over 400 independently-owned and operated locations, providing customers with a broad range of automotive services in addition to quality tires, wheels and accessories. Big O has become an industry role model admired for its innovative approach to franchising and unmatched customer loyalty ratings.

In 1996, Big O Tires joined forces with one of the largest and most respected tire marketers in the nation when it became part of TBC Corporation. Big O's reach was broadened again in 2005, when TBC Corporation was acquired by Sumitomo Corporation of America, the largest wholly-owned subsidiary of Tokyo-based Sumitomo, one of the world's leading traders of goods and services.

As Big O Tires continues to thrive and adapt to an ever-changing marketplace, it remains rooted in its humble beginnings as a proud collective of independent dealers committed to putting its customers first.

Industry
Automotive & Mobility
Company Size
1,001-5,000 employees
Headquarters
Palm Beach Gardens, FL
Year Founded
1962
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