Job Description

Service Advisor - Up to $50,000+ | Growth Opportunity

Love Helping Customers and Keeping Things Moving?

BRM NAPA Auto Care is looking for a Service Advisor who thrives in a fast-paced environment, enjoys building customer relationships, and takes pride in delivering an exceptional service experience from start to finish.

Whether you have automotive service advisor experience or a strong background in customer service and hospitality, we're looking for someone who genuinely cares about customers, communicates well, and wants to be part of a team that values honesty, accountability, and growth.

Quick Facts

• Starting pay $25-$35 hourly (based on experience) + Bonus potential

• Full-time position

• Established NAPA Auto Care facility

• Work with all makes and models

• Manage 10–20 vehicles per day

• Career growth opportunities

• Supportive family-owned culture

• Medical, dental, and vision insurance

• 401(k) with company match

• Profit sharing opportunities

• Paid training

• PTO and paid holidays

How to Apply (IMPORTANT)

We move fast — and so should you.

Step 1: Apply

Step 2: Complete a quick phone interview with our AI assistant “Paige” (takes about 10 minutes)

After you apply, you’ll receive an automated text message with a phone number you can call at your convenience to complete the interview. Candidates who complete the Paige interview get priority.

What You'll Do

As a Service Advisor, you'll be responsible for managing the customer experience from start to finish.

Responsibilities include:

• Greeting customers and performing vehicle write-ups

• Managing repair orders from start to finish

• Communicating with customers by phone, text, and email

• Reviewing and presenting Digital Vehicle Inspections (DVIs)

• Creating repair recommendations and maintenance suggestions as needed

• Following up on estimates and repair approvals

• Coordinating with technicians to ensure efficient workflow

• Delivering outstanding customer service throughout the repair process

• Maintaining accurate documentation using NAPA TRACS and AutoVitals

What We're Looking For

• 3+ years of Service Advisor experience preferred

• Independent repair shop experience preferred

• Automotive industry experience is helpful but not required

• Strong customer service or hospitality experience considered

• Excellent communication and follow-through skills

• Ability to stay organized in a fast-paced environment

• Positive attitude and team-first mentality

• Strong work ethic and personal drive

• Comfortable learning shop management and communication software

Why BRM NAPA Auto Care?

We're not a large corporate chain. We're a locally owned NAPA Auto Care shop where employees have direct access to leadership and are trusted to do their jobs well.

Our team believes in:

• Open and honest communication

• Taking care of customers the right way

• Supporting one another

• Low bureaucracy and high accountability

• Continuous improvement and training

If you're looking for a place where your effort matters and your contributions are recognized, we'd love to meet you.

Schedule

• Monday–Friday

• Shop hours: 7:00 AM – 6:00 PM

• Saturday hours: 7:00 AM – 4:00 PM

• Rotating schedule with split days off

• Saturday availability required

Requirements

• Valid driver's license

• Ability to pass a background check

• Ability to pass a drug screening

Locations:

Antelope, CA, 95843
Roseville, CA, 95661

Apply today and complete the Paige interview to receive priority consideration.