Job Description

Service Adviser – Maroochydore GWM & Renault

📍 Kunda Park, Sunshine Coast

💼 Full-time | Competitive salary + incentives

Join a high-performing, growing dealership group on the Sunshine Coast. Maroochydore GWM & Renault, part of a progressive and expanding dealer network, is seeking an experienced Service Adviser to join our dynamic service team. This is an excellent opportunity for a motivated individual who thrives in a fast-paced environment and is committed to delivering exceptional customer service.

About the Role

As a Service Adviser, you will be the key link between our customers and workshop team. You will be responsible for ensuring a smooth and professional service experience from booking through to vehicle handover.

Your responsibilities will include:

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  Managing service bookings and customer enquiries
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  Greeting customers and accurately recording vehicle concerns
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  Preparing repair orders and coordinating workflow with the workshop
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  Providing clear communication and updates to customers
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  Identifying additional repair opportunities and upselling where appropriate
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  Ensuring all documentation is accurate and compliant
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  Delivering an outstanding customer experience that drives repeat business

About You

To be successful in this role, you will have:

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  Previous experience as a Service Adviser in a dealership environment
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  Strong communication and customer service skills
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  Excellent organisational skills and the ability to multitask
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  A proactive, team-focused attitude
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  The ability to work under pressure in a high-volume workshop
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  Experience with DMS systems (Pentana/ERA preferred but not essential)

What We Offer

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  Competitive salary package with performance-based incentives
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  Supportive team environment with strong leadership
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  Opportunities for growth within a multi-site dealer group
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  Ongoing training and development
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  A positive workplace culture focused on teamwork and accountability

Why Join Us?

We are building a high-performance service team with strong processes, clear structure, and the right support in place — including dedicated warranty and leadership support. If you’re looking for a role where you can make an impact and be part of a team that is continuously improving, we would love to hear from you.

Apply now with your resume and a brief cover letter outlining your experience.