2026-3636
Technical & Services - Technical & Services - Parts & Service Assistant
Service Administrator M/F
Unlimited-term contract
Full-time
We are seeking a highly organized and customer‑focused Service Administrator to support efficient service operations within the branch. The successful candidate will coordinate daily service activities, prepare operational reports, manage Work In Progress (WIP), handle first‑line customer complaints, and ensure accurate DBM order opening and costing.
• Monitor service turnover, GP, and overall departmental performance to meet set targets.
• Manage WIP, warranty processes, VIY, and ensure accurate service documentation.
• Provide excellent customer service, handle first‑line complaints, and communicate job progress, costs, and delivery times.
• Support workshop efficiency through appointment scheduling, upselling activities, and adherence to Toyota’s 7‑Step Service Procedure and TSM standards.
• Conduct weekly tool checks, manage missing tool reports, and ensure accurate DBM order opening and billing.
• Vet warranty claims, prepare service reports, and contribute to debt reduction through customer engagement.
• Perform additional duties as assigned by management.
Africa, Zambia
Lusaka
3 - Diploma
1 to 3 years
English (Professional)
The CFAO Group contributes to growth and industrialisation in Africa while catering to the continent's emerging middle class.
With revenues of more than €6.9 billion, access to 47 of the continent's 54 countries and 21,000 employees, CFAO is a key player in mobility, healthcare, consumer goods, infrastructure and energy.
The Group partners with leading international brands and covers the entire value chain – imports, production and distribution – in line with the best international standards, drawing on 170 years of hands-on knowledge and local expertise.
CFAO pursues a twofold strategy, focusing on manufacturing to promote local production, and distribution through its distribution network, Africa’s largest, to offer tailored, affordable products and services to people across the continent.
With Africa For Africa
