Job Description

In Australia, Henry Schein is the leading supplier of dental solutions. Our Team Schein Members deliver the solutions that health care professionals rely on to improve the performance of their practice so they can improve the lives of patients.

Be the Heart of our Service Team.

Do you thrive in a fast paced environment where no two days are the same? Are you someone who loves solving problems, juggling priorities, and ensuring customers receive an outstanding experience?

We are looking for an organised, proactive, and customer focused Service Administrator to join our Service team. In this pivotal role, you'll be the central link between our customers, Service Technicians, Sales teams, and internal stakeholders, ensuring service requests are managed efficiently and customers remain informed every step of the way.

This is far more than an administrative position. You'll play a critical role in delivering exceptional customer experiences, coordinating field service activities, resolving challenges, and helping keep our service operations running smoothly.

What you will be doing:

As the first point of contact for many of our customers, you will be responsible for coordinating repairs, service appointments, equipment installations, and ongoing customer support.

Your responsibilities will include:

• Building strong relationships with customers and internal stakeholders through exceptional service and communication

• Coordinating and scheduling service appointments for our field technicians

• Managing customer enquiries and service requests from initial contact through to resolution

• Monitoring service jobs to ensure customers receive timely updates and support

• Processing orders, quotations, returns, and service-related documentation accurately and efficiently

• Managing parts availability, stock allocation, and repair exchanges to support service delivery

• Collaborating closely with Service, Sales, Logistics, and Technical teams to achieve the best customer outcomes

• Proactively identifying issues, managing expectations, and finding solutions before problems escalate

• Maintaining accurate information across multiple systems while ensuring attention to detail at all times

You will thrive in this role if you are:

• A natural problem solver who enjoys finding solutions rather than simply processing tasks

• Highly organised with exceptional attention to detail

• Resilient and able to remain calm and professional when priorities shift or challenges arise

• Confident managing multiple competing priorities simultaneously

• An excellent communicator who can build rapport with a wide range of stakeholders

• Proactive and accountable, taking ownership from start to finish

• Adaptable and comfortable navigating change and ambiguity

• Customer-focused, with a genuine commitment to service excellence

Skills & Experience

• We are interested in your capability and mindset more than your industry experience.

• You will ideally have experience in: Customer service, service coordination, scheduling, administration, or customer support roles

• Managing multiple priorities within a fast paced environment

• Working with customers and stakeholders to resolve issues and achieve positive outcomes

• CRM, ERP, or Service Management systems experience

• Microsoft Office applications including Outlook, Word, and Excel

• Experience within the dental or healthcare industry is highly regarded, but not essential. We provide comprehensive onboarding and training to help you build your industry knowledge and succeed in the role.

Why Join Us?

• Join a market leading organisation with a strong reputation and values driven culture

• Be part of a collaborative and supportive team that genuinely values customer service excellence

• Enjoy a varied role where you will make a meaningful impact every day

• Receive ongoing training, development, and career growth opportunities

• Access a broad range of employee benefits Vast range of employee benefits such as: birthday leave, 13 weeks paid parental leave*, discounts on retail and dental products and services, flu shots, salary packaging options and more.

• Hybrid working after probationary period.

We are looking for someone who enjoys being the person others rely on. Someone who can confidently juggle multiple priorities, build strong relationships, and keep things moving, even when the pressure is on.

If this sounds like you, then we would love to hear from you.

To express your interest, please send your CV along with Cover Letter, to us today!