Service Administrator
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Porsche Centre Markham, Markham, ON L3P 3M2
At Porsche Centre Markham, we are passionate about delivering an exceptional ownership experience to every customer. We are currently seeking a detail-oriented and adaptable Service Administrator to join our team. This role is essential in ensuring the smooth operation of our service department by managing schedules, processing documentation, and supporting both customers and internal teams.
The Service Administrator reports to the Service Manager and is responsible for providing administrative support to the service department while serving as a flexible team member who can assist across departments as needed. This position requires a high level of organization, adaptability, and excellent communication skills.
Key Responsibilities:
Manage and maintain service schedules, appointments, and logs.
Prepare and process service orders, invoices, and reports.
Handle incoming calls, emails, and inquiries related to service requests.
Maintain accurate customer records and service histories in internal systems.
Support compliance and documentation processes.
Provide backup coverage for front desk/reception, customer service, or other admin roles and during staff absences or peak periods.
Assist various departments with clerical and logistical support.
Participate in cross-training to stay updated on different team processes and positions.
Skills and Qualifications:
2+ years of administrative or customer service experience.
Strong organizational and multitasking skills.
Proficient in Microsoft Office Suite and basic office equipment.
Excellent verbal and written communication.
Ability to adapt quickly to new tasks and environments.
The Rewards:
Health Benefits– full-time employees have access to health, dental, long-termdisabilityand life insurance.
Growth Potential– we want to support your success!Weprovideaccess to opportunities for growth in both Canada and the U.S.
Stock Purchase Program- employees canpurchasethe Lithia & Drivewaystock (NYSE: LAD) at a discount.
Pay: $50,000 annual salary
Vacancy: This is an existing vacancy
We thank all applicants for their interest – please note due to the volume of applicants, only those selected for an interview will be contacted.
Please note: We do not use artificial intelligence (AI) to screen, assess, or select applicants at any stage of our recruitment process
Pfaff Automotive Partners is an equal opportunity employer and is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your application.
At Pfaff Automotive Partners, we’re united by a passion for cars, and we’re as crazy about them. It’s about more than just selling and servicing cars. We’re passionate about long-term relationships with our teammates, clients, and communities. We love driving the cars we sell, and we love the people that own and drive them.
Hans J. Pfaff started the company in 1964 out of a desire to provide the best customer service experience in the industry. He set the bar extremely high and today, we continue to strive for that bar each and every day, through every customer interaction.
Now, in partnership with Lithia and Driveway, North America’s second-largest publicly-traded dealership group (NYSE:LAD), We are focused on making, buying, and servicing a car and or motorcycle as easy as possible– with a diverse set of brands and deep e-commerce capabilities that provide modern customers an unlimited range of options to suit their needs and lifestyles.
