Job Description

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Service Administrator

Location: Whiteley

Contract: 6 month Fixed-Term Contract

Salary: £26,500

Hours: Monday to Friday 08:00 - 17:00

About the role:

The Service Administrator is responsible for ensuring that all company returns and repairs are processed and managed correctly while delivering a high level of service to our customers and the internal business. This will encompass efficient handling of customer and supplier return and repair requests, including checking for accuracy in terms of quantity, description, part/model, reason type, price and condition.

What makes you a great fit:

• Enjoys working with people

• Is patient, tactful, diplomatic and approachable

• Communicates in an open, candid, complete and consistent manner

• Delivers to high standards – time, cost, quality, efficiency and value

• Understands how own role contributes to business objectives and internal customer satisfaction

• Puts in a sustained effort to get things right; stays focused on the end result

• Delivers against expectations on or ahead of time

• Tackles potential problems on own initiative

• Willingness to support and demonstrate the Onecom group core values

Key responsibilities:

Returns and Repair Management, including creation of returns, testing and validation for Mobile, IT and Telephony devices and accessories, including:

• Validation of Returns

• Goods In

• Quote Management

• Dispatching of goods

• Creation of customer invoices

• Ensure all materials and goods are stored correctly to minimise the possibility of damage or deterioration

• Responsible for returns and repairs processing

• Ensure all information is tracked and kept up to date on the company system

• Comply with company policies, processes and procedures

• Support, co-ordinate and maintain relationships with internal teams

• Any other duties as required by the line manager commensurate with the position

• Testing and Data wiping (if required)

• Creation of inspection/fault reports (if required)

• Device programming based on customer requirements (if required)

Perks for our People:

• Holidays 25 days + bank holidays and buy/sell options

• Other Leave Birthday day off, 12 paid hours for flexible use, Volunteer day

• Lifestyle 9% combined pension contribution and 4x salary life assurance

• Rewards Quarterly and annual employee awards, discounts on tech

• Socials All-expenses-paid company events

• Development In-House Training Academy

• Wellbeing 24/7 access to mental health support, Calm App, discounted gym membership, free breakfast & fresh fruit, eye-care vouchers, financial wellbeing support

Who we are:

Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences.

ED&I:

We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.