Stephenson Equipment, Inc (SEI), an industry leader in Pennsylvania, New York, Maryland, and DC, providing sales, rentals, parts and service for construction equipment, cranes, paving, road building and road maintenance equipment, has an immediate need for Service Administrator in our Harrisburg Public Works & Infrastructure location.
Duties include, but are not limited to:
• Serve as branch receptionist: greeting customers, answering incoming calls.
• Proactively reach out to customers and vendors about miscellaneous parts/service/sales issues when needed.
• Submit, track and manage warranty claims.
• Tracks trainings that the service team attends as well as the certifications received.
• Set up travel for service team as needed.
• Maintains the OEM labor rates.
• Reconciles transactions in CDK.
• Serves as pioneer to learning and assisting to implement the new business system, CDK.
• Maintains inventory of the fleet/service trucks for all of SEI.
• Enters technician timesheets into CDK, and HRIS and ensures technician’s timesheets are accurate for work performed.
Total Compensation Includes:
Requirements
The best fit to our team will have:
• One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent, and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Office environment with moderate noise; computers, printers, and light traffic. Work requires a majority of the time to be sitting, using hands to finger, handle, or feel. Minimal lifting, up to 25lbs.
The above statements are intended to describe the general nature of the position and may not include all of the duties required of the position. Stephenson Equipment, Inc. is an EEO employer and values diversity. All qualified applicants are encouraged to apply.
Stephenson Equipment, Inc has been an industry leader in Pennsylvania and New York, Maryland, D.C., and Virginia since 1957, providing sales, rentals, parts and service for construction equipment, cranes, paving, road building and road maintenance equipment. Each day, we meet the growing demands of the construction industry by supplying the tools, training, and support needed for professionals just like you. Call us at 800-325-6455 or 717-564-3434.
Stephenson Equipment, Inc (SEI) provides the construction and related industries with the sales and rental of construction equipment, paving equipment, milling machines, cranes, and equipment trailers from some of the best names in the industry such as JCB, LeeBoy, Bomag, Rosco, Bandit, Grove, Manitowoc, National Crane, Elliott, Manitex, Rogers Trailers, Felling Trailers and others. We are a proud sponsor of the NCCCO Crane Operator training programs and crane operator license.
Our dedication to quality, service, and 24 hour emergency equipment service with over 30 fleet repair vehicles is what consistently sets us apart from our competition year after year.
