Job Description

As our Service Administration Supervisor, you’ll play a key leadership role within the Service team, overseeing a team of administrators who support the service and maintenance of security systems for a wide portfolio of blue‑chip clients. You’ll report directly to the Service Manager and take ownership of day‑to‑day operations, team performance, and service delivery standards.

This is a role for someone who enjoys autonomy, thrives in a fast‑paced environment, and is confident leading and developing people.

Responsibilities

• Lead and support a team of service administrators, managing daily workflow, performance, holidays, and appraisals.
• Oversee customer call‑outs, ensuring all requests are logged and closed accurately in SAP.
• Manage service contract renewals and Software Support Agreements.
• Produce monthly client reports and attend customer meetings with the Service Manager.
• Maintain PPM schedules and ensure engineers have up‑to‑date contract information.
• Prepare weekly and monthly operational reports, including invoicing, open jobs, PPM status, and contract renewals.
• Ensure chargeable works are invoiced promptly and support credit control activities.
• Coordinate with service engineers on scheduling, productivity, training, and daily operational issues.
• Oversee small works from customer request through to completion and invoicing.
• Liaise with Local Service Providers in Ireland and Europe when required.
• Ensure GDPR and ISO27001 compliance across the team.
• Provide ongoing support to the Service Manager on service admin matters.

Requirements

• Proven experience within a similar role in the security industry is essential.
• Strong organisational skills and the confidence to lead a team.
• Ability to work independently, manage multiple priorities, and communicate clearly with clients and engineers.
• A proactive mindset with a focus on accuracy, efficiency, and continuous improvement.

Benefits

• We are employee-owned! Here at Evolution we have a unique employee ownership model which means that our entire team owns our business. You have the opportunity to become a beneficiary of our future success.
• 25 days annual leave plus local bank holidays
• Company pension scheme
• Group Private health scheme
• Death in Service Benefit
• Disability Benefit