Finning Canada
1
PermanentWe are seeking a proactive and people‑focused Service Administration Supervisor to lead a team responsible for delivering exceptional support throughout the Maintenance Customer Order (MCO) lifecycle.
This role blends leadership, operational execution, financial awareness, and cross‑functional collaboration to ensure high‑quality service delivery and customer satisfaction.
Provide day‑to‑day leadership to Service Administration staff, including hiring, onboarding, coaching, mentoring, and performance management.
Foster a positive, engaged team culture across both local and remote employees.
Support employee development and growth opportunities.
Oversee the full MCO lifecycle, ensuring compliance with Service Excellence standards and the Finning Customer Service Commitment.
Collaborate with Customer Interaction and Repair Execution teams to define work scope and allocate resources.
Ensure accurate, complete documentation within Electronic Job Binders.
Support resolution of customer repair requests and invoicing disputes.
Lead change management within the MCO process and remove operational roadblocks.
Identify and escalate financial risks; coordinate Key Stakeholder Calls for mitigation planning.
Work with internal teams to achieve Service Work in Progress (SWIP) velocity targets.
Ensure invoices accurately reflect quoted work and support continuous improvement initiatives.
Proactively identify risks related to MCO management, warranty, goodwill, bid variance, and SG&A claims.
Ensure documentation meets audit requirements (Bill 198) and supports timely, accurate processing of warranty and goodwill claims.
Drive billing velocity and maintain clean, compliant job records.
Champion a safe work environment by reinforcing all safety standards, policies, and procedures.
Secondary education with 3–5 years of progressive experience in administration, business management, or accounting/finance.
1–2 years of supervisory or managerial experience required.
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 90 years. We sell, rent and provide parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications.
Since 1933, when Finning was first established in Canada by Earl B. Finning, our name has conveyed integrity, reliability and resourcefulness. Over the years, the company has grown as a result of a genuine commitment to earning customer loyalty.
With our broad product support infrastructure and unmatched service capabilities, we deliver solutions that enable customers to achieve the lowest equipment owning and operating costs while maximizing uptime.
Finning employs over 13,000 people world-wide and operates in three geographies, with the head office in Vancouver, Canada.
Finning est le plus grand concessionnaire Caterpillar au monde offrant un service inégalé depuis plus de 85 ans. Nous vendons, louons et fournissons des pièces et des services pour l’équipement et les moteurs à des clients dans diverses industries, y compris l’exploitation minière, la construction, le pétrole, la foresterie et un large éventail d’applications de systèmes d’alimentation.
Depuis 1933, année où Finning a été établi au Canada par Earl B. Finning, notre nom a transmis intégrité, fiabilité et débrouillardise. Au fil des ans, l’entreprise a pris de l’expansion grâce à un véritable engagement à fidéliser sa clientèle.
Grâce à notre vaste infrastructure de support produit et à nos capacités de service inégalées, nous fournissons des solutions qui permettent aux clients d’atteindre les coûts de possession et d’exploitation d’équipement les plus bas tout en maximisant la disponibilité.
Finning emploie plus de 13 000 personnes dans le monde et exerce ses activités dans trois régions géographiques, dont le siège social est situé à Vancouver, au Canada.
