Job Description

Service Admin – Vermeer
Ashland, VA | Vermeer All Roads

All Roads Vermeer in Simpsonville is hiring a Service Administrator to be the central point of communication for repair activities—linking customers, technicians, and the Service team. If you’re customer-focused, detail-oriented, and skilled at managing expectations, this full-time role is for you. Heavy-duty/heavy equipment experience is a plus.

Compensation
• $20–$25 per hour, based on experience

Benefits
• Medical, dental, vision, disability, and life insurance (available the 1st of the month after 30 days)
• 401(k) with company contribution
• Paid time off and company-paid holidays
• Tuition reimbursement program
• Employee referral bonus program
• Flexible schedule— no nights or weekends

Responsibilities
• Provide administrative support to the Service Manager
• Schedule appointments and assist in generating customer estimates
• Open, document, and maintain repair/service orders accurately
• Serve as the primary customer contact; manage expectations and timelines
• Make progress calls/emails regarding changes to estimates or pickup times
• Build strong relationships that encourage retention and referrals
• Perform other duties as assigned

Requirements
• Strong administrative skills and attention to detail
• Excellent written and verbal communication

• Customer-service mindset; able to manage multiple priorities
• Strong computer skills (Microsoft and CRM experience)

Work Authorization
Vermeer All Roads does not provide H1-B sponsorship.

AAP/EEO Statement
All Roads Company and its subsidiaries are committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. All Roads will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.

Apply Today!
Bring your organization and customer-service skills to Vermeer All Roads!

About All Roads

Visit us on the web at >>> www.AllRoads.com

About All Roads

All Roads is a leading, privately-owned holding company that powers businesses and consumers through its three divisions: Equipment, Truck, and Automotive. The All Roads group of companies represents 20+ brands operating at 45+ locations spanning the Eastern US.

Service at Every Turn

Our companies cover a lot of ground and serve many types of customers and industries. The one thing that binds our businesses together is a commitment to serving our valuable customers. Our experienced team is relentlessly committed to delivering value-added service with the highest level of quality. Whether buying a certified pre-owned vehicle from one of our retail stores or trusting our expert service team to maintain critical business equipment, we are committed to providing Service at Every Turn for your business or family.

Our Brands

Our brands include some of the most recognizable names in their respective markets, including:

Vermeer All Roads

All Roads Trucks

All Roads Kenworth

All Roads TRP

All Roads Truck Bodies

All Roads Collision & Repair

All Roads Kubota

Packer Norris Parts

All Roads Mobile Service

Hydralift

Norris Automotive Group

Norris Ford

Acura of Laurel

Norris Honda

Acura of Ellicott City

Our Deep Roots

Our original enterprise started in 1917 when George R. Norris met with Henry Ford on the floor of the Ford assembly plant in Detroit, Michigan. He returned to Dundalk, MD with a vision of a business that would help in transforming the mobility of a young nation and started operations selling and servicing Fords. For over 100 years, we have expanded and adapted to meet the ever-changing needs of our customers.

Industry

Automotive & Mobility

Company Size

51-200 employees

Headquarters

Dundalk, Maryland

Year Founded

1917

Website

allroadscompany.com

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