Job Description

At Automated Logic, we've been developing and supporting intelligent building solutions that have helped customers, including small businesses to Fortune 500 corporations, operate their buildings more efficiently for over 40 years. Our products help reduce energy consumption, lower utility, operating and maintenance costs, and improve indoor air quality, occupant comfort, and productivity. Technology that supports the buildings and industry of today and tomorrow requires a wide range of talents and skill sets.

About this role

The Service Account Manager position is responsible for profitable execution, growth and satisfaction of their customer base. As a leader in the organization, the role is responsible for driving the productivity, development and retention of your team. You will project, drive and deliver results both within the team and assist in developing client relationships. As a leader and owner of service relationships, your goal is to identify and deliver opportunity, as well as drive account penetration to achieve overall business targets.

Key Responsibilities

Reviews escalated issues, establishes and maintains a good relationship with key customers, and responds to escalated complaints from high-profile customers. Responsible for maintaining training and audit/assessment programs and training field service staff. Coordinates, prioritizes, and resolves issues encountered by a more experienced team/multiple teams.

• Manage field engineers through training, scheduling, and performance reviews.
• Manage service account portfolio while ensuring deliverables have been executed and financial expectations have been met.
• Manage service projects and time-material work-orders while ensuring deliverables have been executed and financial expectations have been met.
• Manage and support flied engineers on your accounts, TM work orders, and projects.
• Maintain and grow customer relations.
• Schedules manpower on accounts.
• Provides proposals for TM pull through work.
• Works with FE supervisors with coaching, and training FE engineers.

Required Qualifications

• High School Diploma or GED
• 3+ years of experience in account management, project management or Building Automation.
• 2+ years of experience in a customer facing role.
• Ability to drive domestically 300 miles in a day
• Valid Driver’s License

Preferred Qualifications

Other qualifications you may have that would be beneficial in this role include:

• Experience with managing scope of service contracts
• Very strong written and verbal communication skills
• BS degree with engineering core
• BA degree with project management
• Strong business and accounting acumen.
• Ability to multitask and manage multiple issues concurrently
• Knowledge of HVAC control and mechanical systems.
• Strong project management skills.
• Experience with cloud based delivery tools (ServiceMax, SalesForce, Cora), and other tools preferred.
• Strong team environment and leadership skills.