Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together
Responsible for overall team safety performance and adherence to established programs and protocols.
Lead the development of your assigned team including project managers and the entire technical teamThrough regular 1 on 1 meetings, establish and drive learning plans to ensure individual growth and developmentAssign training with consideration of greater area budget; ensure completion and assignment of work commensurate with newly learned skills as business needs demandPartner with HR and area leadership to determine individual performance and course corrections as needed.
Drive team discovery, quoting, approval and execution of field service work, enabling account expansion opportunity and T&M growth within assigned portfolio targets
Forecast team deliverables including service agreement cost expectations, T&M revenue and project POC revenue for assigned accounts monthlyCommunicate with area service manager and operations manager status’ that roll up to area forecast.
Drive financial results as determined by area management for each product assignedService agreement revenue/margin, T&M revenue and margin as well as owner direct project revenue and margins as assigned.
Act as account consultant with assigned clientsDrive account improvements, identify expansions and partner with sales and leadership to build technology roadmap with account stakeholders ensuring a premier position within our customerbase
Own the successful on time renewal of your agreement account baseEngage account team and drive established renewal process to completion to ensure zero gap in booking and revenue targets.
Estimate service agreementsUsing the approved tools of the organization, estimate service agreements, both new and renewal to support the overall objective of the organization and sales effortReview and approve all team labor related agreement and project related estimates prior to acceptance and booking.
Plan agreement executionLeverage account planning strategy for the team and drive to balance workload throughout the year identifyingcapacity within the team to perform out of scope project and T&M work to achieve labor utilization goalsIdentify and escalate labor needs to area service manager.
Improve account delivery efficiency by embracing advanced tools that ensure value delivery while driving cost out of the business to targets determined by the area service manager
Drive technological improvements within service portfolioPerform discovery through routine client touchpoints and engage account executives to develop opportunities to closure.
Achieve 50% direct charge percentage through direct account management, project management, support and account development.
Ensure all back office processes are maintained accurately including team time and expense reconciliation, reporting and auditing, expense and tool control, and proper and accurate documentation of service work performed.
Basic Qualifications:
H.S. Diploma or GED
4+ years of Building Automation experience
4+ years of HVAC Control and mechanical systems
Preferred Qualifications:
Very strong written and verbal communication skills
Strong business and accounting acumen
Ability to multitask and manage multiple issues concurrently
Strong project management skills.
Proficiency in MS Office and advanced estimating and execution tools requiredExperience with cloud based delivery tools (ServiceMax, SalesForce, Cora), and other tools preferred.
Strong team environment and leadership skills
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RSRCAR
Carrier is a global leader in intelligent climate and energy solutions, pioneering sustainable innovations in climate technologies. Founded by Willis Carrier, the inventor of modern air conditioning, we have been shaping industries and enhancing lives for more than a century. With approximately 48,000 employees across 160 countries and more than 35 trusted brands, Carrier serves customers through four business segments: Climate Solutions Americas, Climate Solutions Europe, Climate Solutions Asia Pacific, Middle East & Africa and Climate Solutions Transportation. Our solutions enable healthier, more efficient and more sustainable environments in homes and buildings, and help ensure the safe transportation of food, medicine and vaccines. Grounded in our purpose—we continue to lead through relentless innovation and a deep commitment to customer success, delivering cutting-edge solutions that bring comfort, safety and sustainability to life. Carrier. For the World We Share.
