Job Description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Duke Health Integrated Practice

Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina.

JOB LOCATION
NCEENT of North Durham - 4102 North Roxboro Street

We are seeking a Service Access Team Leader to coordinate and participate in clinic service activities to achieve continuous and optimal patient care.

JOB DUTIES AND RESPONSIBILITIES

• Coordinate and participate in department/clinic service activities to include greeting, interviewing, registering, admitting and discharging patients.
• Coordinate diagnostic and treatment activities of the department/clinic with services of other departments to ensure effective patient care and efficient service.
• Supervise and participate in determining sponsorship eligibility, making financial arrangements, and establishing fees.
• Maintain liaison with professional medical staff and other personnel in administering policies and procedures regarding patient flow and utilization of space, time, supplies and equipment. Provide recommendations to the Health Center Administrator/department head on policies and procedures to improve patient care and utilization of clinic resources.
• Review patient charges to ensure accuracy and answer questions concerning billing procedures and charges.
• Plan and schedule work for the clerical staff ensuring proper distribution of assignments and adequate manning, space and facilities for subsequent performance of duties. Train new personnel.
• Responsible for or provide recommendations on various personnel actions including, but not limited to, hiring, performance appraisals, promotions and vacation schedules.
• Perform other related duties incidental to the work described herein.

JOB ELIGIBILITY REQUIREMENTS

• High school diploma required.

• Four years of experience in a healthcare setting is required.

• An Associate's degree in healthcare or business may substitute for two years of experience.

• A Bachelor's degree in business or healthcare may substitute for four years of experience.

JOB HOURS
The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.